why cant my daughter download app on her phone. She gets a message. “There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information.” I have checked on my end i dont see anything pending or unpaid
iPhone 16 Pro Max, iOS 18
Settings > Apple Account (your name) > Payment & Shipping - does it indicate any problem with the card on file?
Please try contacting Apple directly. To contact Support, do this:
1. Click on this link --> Choose your country or region - Official Apple Support
2. Select your country
3. Select: Billing & Subscriptions
4. Select: Subscriptions & Purchases
5. Select: Update payment method
6. Select a chat session or a phone call.
Copied from iTunes support - Apple Community
Hi no it doesn’t show any credit card issues or passed due payments or pending payments nor subscriptions
Daughter cannot download apps due to billing
