iPhone 11 Pro Max camera shows black screen when scanning

Hello everyone,


I am facing a persistent issue with my iPhone 11 Pro Max and I would like to see if anyone else has experienced this and found a permanent solution.


The Problem:


When I attempt to scan documents or QR codes using an application (e.g., the built-in Camera app or a third-party app), I encounter a black screen, as if the app does not have permission to access the camera.


What I've Checked/Tried:


• The camera works perfectly fine for taking regular photos and videos in the Camera app.


• I have ensured that all apps are updated to their latest versions.


• I have verified and granted all necessary permissions for the camera to the specific applications.


• This issue first appeared when I was on iOS 18 and it persists even after updating to iOS 26.


Temporary Fix:


The only temporary solution I have found is to restart the phone. However, after some time (sometimes a few hours, sometimes a day), the problem returns.


Has anyone else encountered this specific black screen issue when scanning, and if so, how did you manage to resolve it permanently?


Thank you for your help!

iPhone 11 Pro Max, iOS 26

Posted on Dec 10, 2025 12:56 PM

Reply
3 replies

Jan 8, 2026 7:06 PM in response to mohsineYagami

I also have this problem. And it usually initiates within a third-party app utilizing the camera feature. But once it goes, black screen, the camera is not viewable from any apps, including the Apple camera app itself Only fixes a reboot. Has been plugging me since iOS 26. Currently on iOS 26.2 and still no fix. I’m starting to suspect this issue is coming from a memory‑management bug in the iOS camera subsystem. The analytics logs show that the small camera extensions used by apps like Walmart Pay, Messages, and other QR/scan utilities are repeatedly getting killed for exceeding their ~170 MB memory limit, even though they’re only doing lightweight camera tasks. That pattern suggests the underlying camera service is slowly leaking or over‑allocating memory over several days of uptime, pushing these extensions over their cap. After enough of those crashes build up, the main camera daemon itself becomes unstable, which lines up with the Camera app freezing or refusing to open. Everything in the logs points to a software‑level issue rather than hardware.


this points to a software problem. However, let me be clear, this could only be affecting a small subset of users. (For example people on iPhone 16+ only, people utilizing abs in a certain sequence or order., Etc..).


generally occurs for me about every five days or so and I have to do a phone reboot to fix

iPhone 11 Pro Max camera shows black screen when scanning

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