Apple Intelligence Mail “Priority Messages” enabled but never prioritizes any email (iPhone/iPad/Mac)

Hi everyone,

I’m having an issue where Apple Intelligence Priority Messages in Mail doesn’t seem to work at all. Nothing ever gets prioritized.

Devices / software

• iPhone 15 Pro: iOS 26.2
• iPad: iPadOS 26.2
• Mac Studio: macOS 26.2 (Mail app)
• Macbook Pro M5: macOS 26.2 (Mail app)
• (Issue is the same across all devices.)

What I’ve enabled / verified

• Apple Intelligence is enabled on each device
• In Mail on Mac: Show Priority Messages is enabled
• In Mail on iPhone and iPad: Show Priority is enabled
• I’m viewing Mailboxes where that option is available (e.g., not “All Mail” on Mac)

Expected behavior

Priority Messages should automatically surface time-sensitive/action-required emails.

Actual behavior

No messages are ever prioritized, nothing is marked.

Steps to reproduce

1. Open Mail
2. Enable/confirm Priority Messages is enabled
3. Receive emails that should be obvious candidates (e.g., calendar invites, “action required”, travel confirmations, Urgent emails, etc)
4. Result: still nothing gets flagged as Priority

Troubleshooting already tried

• Restarted devices
• Toggled Apple Intelligence / Priority Messages off and on
• Confirmed the behavior is consistent across iPhone, iPad, and Mac
• Contacted Apple Support, but couldn’t resolve it. They say they can't do anything as apple intelligence is in beta.

Question

Has anyone seen this before, or is there a known reason Priority Messages wouldn’t work (account type limitations, server-side indexing, language/region settings although I'm in English in an accepted location where it should work, Focus/notifications interactions, etc.)? Any specific steps to reset/rebuild whatever Priority relies on or if there's a way to see any logs for me to pinpoint the problem would be appreciated.