for some reason videos and songs end up buffering and freezing even though it is already loaded/downloaded into my phone and the only way to fix it is to restart my phone. my storage, internet connection and battery level are fine so I don’t know what is causing this, is this a software problem or does it have to do with some faulty hardware?
iPhone 13
If these videos and music are from a third-party app, then...
The app developer or the device manufacturer may not have updated their software to ensure compatibility with the iOS version your device is currently running.
If you encounter any challenges with third-party applications or devices, the best course of action is to directly contact the app developer or the manufacturer for further assistance.
Here's a brief guide on how to contact the App Developer:
By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support
Downloaded videos and songs buffering and freezing on iPhone
