I have a stuck Apple Pay authorization.
Order ID MV2xxxxxxx
It does not appear as pending or unpaid, but it blocks all payments.
I have a server error failureType5006 from buy.itunes.apple.com
which proves the order is stuck in an authorization-recovery loop.
I need a Billing Escalation to Media Services Billing for manual token removal.
[Re-Titled by Moderator]
Original Title: stucked order
The order is an Apple Pay / App Store billing order tied to my Apple ID (webOrderId MV2NQY43NK).
The error appears when I’m redirected to buy.itunes.apple.com to view or recover billing details for that order. Instead of loading the billing dialog, the server returns an error (failureType5006) and the authorization dialog does not open.
The order does not appear as pending or unpaid in Purchase History, but the stuck authorization blocks all further Apple Pay payments and subscriptions. This points to a backend authorization-recovery issue rather than a device or app problem.
The order is an Apple Pay / App Store billing order tied to my Apple ID (webOrderId MV2NQY43NK).
The error appears when I’m redirected to buy.itunes.apple.com to view or recover billing details for that order. Instead of loading the billing dialog, the server returns an error (failureType5006) and the authorization dialog does not open.
The order does not appear as pending or unpaid in Purchase History, but the stuck authorization blocks all further Apple Pay payments and subscriptions. This points to a backend authorization-recovery issue rather than a device or app problem.
What makes you think future Apple Pay payments and subscriptions are blocked? You do understand Apple Pay is Tap-To-Pay and subscriptions are billed to your Apple Account and two different services, correct?
Apple Pay payments and Apple Account billing are technically different, but they are linked at the system level.
In my case, Apple Pay cards cannot be used at all, and at the same time Apple Account billing fails for subscriptions.
This indicates an account- or device-level restriction, not a misunderstanding of Tap-to-Pay vs subscriptions.
I have already completed all steps from the linked Apple Support article:
– waited 48+ hours
– restarted the device
– removed and re-added the card
– confirmed with my bank that there are no pending or blocked authorizations
The issue persists across multiple merchants and networks.
This indicates a server-side Apple Pay token or account state issue, not a local device or bank problem.
Order for what? Where are you seeing the error message you’re posting about?
Please review the information and follow the links in the Apple Support article below.
Subscriptions and Billing - Official Apple Support
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
How to resolve a stuck Apple Pay authorization and server error for an order?
