Updated to 26.2 software, now cannot access inbox in mail, incoming spam folder mail works just fine from same server. Deleted app and reset, works fine briefly and has the same issue. Error message states "Cannot get Mail. The mail server imap.earthlink.net is not responding". The account info is correct in mail settings. This started only after the software update last week. Any thoughts?
iPhone 16 Pro, iOS 26
I have about the same problem in ios 26.2.
The mail application says "imap mail server...... not responding"
All settings are entered correctly.
The application on macos Tahoe 26.2 works with the same mailbox correctly.
Thank you for your reply. It's good to know that I'm not the only one with this issue. The level 2 Earthlink consultatant found nothing wrong on their end and I can access my inbox mail using the Earthlink mail app without an issue. I still have to delete my mail account on my phone and add it back to gain access to the inbox. I never have an issue getting mail in the spam folder which leads me to believe the issue is root caused in the 26.2 update. Apple tells me it's not their problem, which is consistant with the level of interest and service I always receive from Apple. Whether it's on line or in person after I go to the trouble of making an appointment at the "genius bar", driving all the way to the store to make sure I'm on time, only to have them look down their nose at me like I'm an imbecile. The problem remains, so I just us the app and look forward to the next software update to see if it's resolved. Bottom line; Apple doesn't care nor will they try and resove issue.
SDBergstrom wrote:
Updated to 26.2 software, now cannot access inbox in mail, incoming spam folder mail works just fine from same server. Deleted app and reset, works fine briefly and has the same issue. Error message states "Cannot get Mail. The mail server imap.earthlink.net is not responding". The account info is correct in mail settings. This started only after the software update last week. Any thoughts?
You'll need to reach out to earthlink support or look at their help site/forum since their server is not responding, this has nothing do with ios 26.2.
SDBergstrom wrote:
Help me understand why I can view all my blocked spam in that folder but not my inbox folder if the server is not responding on their end?
Again ask earthlink support why you can access spam but not your inbox.
When you get the answer from them, then respond back so other users can know why earthlink server wasn't working.
SDBergstrom wrote:
Earthlink has noted my concern and forwarded it to a higher level. They state it will be up to three days for a call back as they do not see any issues on my account or their end.
Did they have you try anything to troubleshoot the issue?
Help me understand why I can view all my blocked spam in that folder but not my inbox folder if the server is not responding on their end?
Earthlink has noted my concern and forwarded it to a higher level. They state it will be up to three days for a call back as they do not see any issues on my account or their end.
Mail Issue after Software update 26.2
