Canon Camera Connect app with iPhone and/or iPad

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Canon Camera Connect app with iPhone and/or iPad

I have a question about the Canon Camera Connect app together with iPhone and/or iPad.

I installed the Canon Camera Connect app on my iPhone and iPad to communicate with my Canon EOS 5D Mark IV.

I can't get it to connect. Sometimes it works briefly, sometimes it doesn't. Most of the time, it doesn't.

A good friend of mine has the exact same problem: he can't connect either. His camera is the R6 Mark II. He's really knowledgeable, so it's not a lack of experience. It is not a coincidence that it's not working for either of us.

I've scoured the internet and YouTube and found nothing except the necessary tutorials.

But here's the thing: it works with an Android tablet!

Does anyone know if the Canon app does not works well with Apple devices?

Thanks in advance for the feedback.

Posted on Dec 21, 2025 2:36 AM

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Answer 1

Dec 21, 2025 4:07 AM in response to Ineke139

If you find yourself encountering issues with third-party apps or a particular website or product, reaching out to the respective app developer, or manufacturer can be a helpful step in resolving the problem.

How to Contact an App Developer:

In-App Support: Many apps offer an in-app support feature. Look for a "Contact Us" or "Help" section within the app's settings or menu. This may provide you with direct contact information or a form to submit your query.
App Store or Website: If you can't find in-app support or need additional assistance, visit the app's page on the respective app store --> How to contact an app developer - Apple Support
Email Support: Check if the developer has an official support email address listed on their website or app store page. Send them an email explaining the issue you're facing. Be detailed in describing the problem to receive relevant assistance.
Social Media: Some developers maintain active social media profiles. Reach out to them through platforms like Twitter or Facebook, describing your issue or sending them a direct message.
Community Forums: Many apps have dedicated user forums or communities where you can ask questions and seek help from other users or the developers themselves.

How to Contact the Manufacturer: Downloading and Installing Canon Camera Connect ...

Product Manual: As mentioned, the product manual can be an excellent resource for finding contact information. Look for the "Support" or "Contact Us" section in the manual.
Product Packaging: Check the product's packaging for any contact details, customer support numbers, or websites provided by the manufacturer.
Manufacturer's Website: Visit the official website of the manufacturer. Most reputable companies have a support section where you can find contact information or submit support requests.
Customer Support: Look for a customer support phone number or email address on the manufacturer's website. Some companies even offer live chat support for immediate assistance.
Social Media: Many manufacturers maintain a presence on social media platforms. Consider sending them a message or mentioning them in a post to seek help.
Retailer: If you purchased the product from a retailer, they might also be able to assist you or direct you to the manufacturer's support channels.

When contacting either the app developer or the manufacturer, be sure to provide specific details about the problem you're facing, including any error messages, screenshots, or steps to reproduce the issue. This information will help them better understand and resolve the difficulty you're experiencing.

Remember to remain polite and patient while seeking support, as it may take some time for the developers or manufacturers to respond to your inquiries.

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