iPad won’t update the iOS.

I have an iPad 13” Pro 2023 that is on iOS 16.4. When I download the update it just sits on preparing update. I can’t use the cell service because the iOS needs to be updated.


I’ve tried everything except wiping the iPad and restoring it from the iCloud backup. Do you think if I wipe it will the update load? If not do I have a bricked iPad?


Been using my 2024 iPad.

Posted on Dec 28, 2025 9:35 AM

Reply
7 replies

Dec 28, 2025 10:15 AM in response to David M Brewer

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection. Update via Cellular connection, where available, requires a high-speed 5G connection.

Dec 28, 2025 1:11 PM in response to David M Brewer

David M Brewer wrote:

I don’t have a computer. The update is iOS 18 or go directly to 26. I haven’t tried iOS 26. Like I said I tried everything but iOS 26. After reading everything the conclusion is to wipe the drive and install either 18 or 26. Can I just wipe it clean and set it up as a new iPad. Then install from my back up?

Gotcha, I saw 16.4 in your original post. Yes, I would wipe and restore from backup which would take you to iPadOS 26.2.

Dec 28, 2025 1:15 PM in response to David M Brewer

David M Brewer wrote:

I don’t have a computer. The update is iOS 18 or go directly to 26. I haven’t tried iOS 26. Like I said I tried everything but iOS 26. After reading everything the conclusion is to wipe the drive and install either 18 or 26. Can I just wipe it clean and set it up as a new iPad. Then install from my back up?

LotusPilot is correct. iOS 18 isn't an option anymore, so if you've been trying to avoid iOS 26, that would explain why you can't update.

iPad won’t update the iOS.

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