My other apple account is locked and can’t be used

rabi10 wrote:

sorry for that , it's called activation lock , and u can unlock ur devcie only if you have the apple ID and password and in this cas you can type it direct on the device or the invoice so u can send to apple and they will delete the apple account , you said ur account ahve been locked , did u try to use iforgot.apple.com ?

You didn't understand their issue. They bought a used iPhone, which is activation locked. Apple won't unlock it for them and they didn't forget their Apple Account. The phone is useless to them and they should either get their money back or recycle the phone.

From what you say, it sounds more like you bought a second-hand phone that is locked to someone else's Apple Account, than that your "other Apple account is locked automatically without any reason."

If the phone is indeed Activation Locked to someone else, and you neither know the credentials it is asking for, or have the original invoice from Apple or an Apple Authorized Reseller, the phone is useless to you on purpose. As lobsterghost1's User Tip explains, Activation Lock is a theft deterrent system that you cannot bypass. If a second hand iPhone is Activation Locked, that means at the very least that the previous owner did not properly prepare it for transfer to a new owner. In many cases it means that the previous owner did not willingly part with the phone; that it is lost or stolen property.

wajidfromislamabad wrote:

my other Apple account is locked automatically without any reason now I can’t reset my password and it shows this account is locked and can’t be used and after I contact apple support I gave them mobile serial number and my account but now they said we are unable to review your account because I can’t provide apple authorised invoice I bought second hand used phone and I used it more than two months what I can do apple support is asking invoice but I don’t have I have box mobile imei everything but still my account I locked and I can’t access my own account

That's unfortunate, but you clearly bought an Activation Locked used iPhone and without the original purchase receipt from Apple, which shows the phones serial number on it, Apple will NOT unlock the phone for you.

Buying used iPhones from someone you don't know is often a recipe for disappointment and lost money. If you can return the phone for refund, do so. But if you bought from someone you don't know and you can't reach them, you've been scammed and all you can is recycle the phone responsibly and learn from this unfortunate buying decision.

Read this --> The All Too Common SAD Reality of Buying … - Apple Community

sorry for that , it's called activation lock , and u can unlock ur devcie only if you have the apple ID and password and in this cas you can type it direct on the device or the invoice so u can send to apple and they will delete the apple account , you said ur account ahve been locked , did u try to use iforgot.apple.com ?

Yes i am sorry I didn’t read well , it’s write like u said , get the money back or recycle the device , sorry

wajidfromislamabad wrote:

my other Apple account is locked automatically without any reason now I can’t reset my password and it shows this account is locked and can’t be used and after I contact apple support I gave them mobile serial number and my account but now they said we are unable to review your account because I can’t provide apple authorised invoice I bought second hand used phone and I used it more than two months what I can do apple support is asking invoice but I don’t have I have box mobile imei everything but still my account I locked and I can’t access my own account

There is no way around it, if Apple support told you want needs to be done and you can't provide said info.

Drop the phone in the recycle bin at your local Electronics store.

There is no way past that.