Error trying to verify identity in iCloud Drive

Signing in to iCloud Drive on Windows 10, I get this error message every time: "Verification Failed - Failed to create Pl" I can sign in via Firefox with no issues. It's just when I try to work from my iCloud Drive loaded on my windows 10 laptop.

Windows, Windows 10 (19045)

Posted on Dec 29, 2025 8:07 PM

Reply
10 replies

Feb 20, 2026 10:49 PM in response to g2d2c2

After uninstalling/reinstalling the iCloud app, I had no problem logging in and beginning the new setup. I had to delete ALL old iCloud files before I could set up the new install so after deleting the old files, setup proceeded without a hitch. I did have Outlook 19 open at the time, though, and in the setup of iCloud, I chose to NOT allow iCloud to sync with my Outlook. However, it appeared to do just that and my Outlook locked up. I had to open Task Manager and end that task. I rebooted and everything seems to be working good now. I'll update here, if anything negative pops up.

Feb 2, 2026 2:18 PM in response to g2d2c2

I have the same issue. On Windows I get the same reply as soon as I want to verify my account in the app.

And this is only the verification, I'm allready logged in on the app, but I wanted to make a change regarding photos that I backup on the cloud, but I can't do that as I can't verify myself. I get a notification on my phone if I want to trust the connection, and then get the numbers to put in the verification box, but then get the reply that it failed to create the PI. When I press OK I get back to the previous state where I am prompted to put in my password again.

I'll try to delete the app and re-install it, maybe it will let me update the settings then, if not, I'll go with another back-up service for sure.

Dec 29, 2025 9:23 PM in response to g2d2c2

Signing in to iCloud Drive on Windows 10, I get this error message every time: "Verification Failed - Failed to create Pl"... I can sign in via Firefox with no issues. It's just when I try to work from my iCloud Drive loaded on my windows 10 laptop. I get the prompt for two factor login and enter the code, then the message pops up with the error and that I'll have to log in again. Doesn't matter how many times I log in with a new code... same error.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error trying to verify identity in iCloud Drive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.