Messages app crashes when I try to open a particular message!

Help! I have an iPhone 16 Pro. Use text messaging a lot. On one particular group chat with my family (some of whom use Android devices, some use Apple), we had been communicating for several months and all of a sudden, when I click on our group chat, the entire messaging app closes. I need to be able to communicate with the family, is there a way to fix this one chat? I don't want to lose the old conversations.

I have tried, rebooting my mac, my iPhone and my iPad, still doesn't fix it. I have tried, clearing the cache on my devices, still crashing. Help!!!

Posted on Dec 31, 2025 7:45 AM

Reply

Similar questions

3 replies

Dec 31, 2025 11:35 AM in response to janieellen22

janieellen22 wrote:

Help! I have an iPhone 16 Pro. Use text messaging a lot. On one particular group chat with my family (some of whom use Android devices, some use Apple), we had been communicating for several months and all of a sudden, when I click on our group chat, the entire messaging app closes. I need to be able to communicate with the family, is there a way to fix this one chat? I don't want to lose the old conversations.
I have tried, rebooting my mac, my iPhone and my iPad, still doesn't fix it. I have tried, clearing the cache on my devices, still crashing. Help!!!

Completely close out of the message app on your phone and do this Force restart iPhone - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messages app crashes when I try to open a particular message!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.