How to resolve Amazon Prime Video streaming issues on MacBook Pro

Question

X_2024 Author

Level 1

4 points

How to resolve Amazon Prime Video streaming issues on MacBook Pro

I have Mac bk Pro with the latest version Tahoe 26.1.

I have been having difficulty with getting Amazon Prime Video and streaming to work and it seems to have started at the time when I upgraded to the Tahoe version. The error I keep getting is that the video is unable to play and then it allows me to go to a link which throws me to an Amazon page with numerous videos all of which do not address the issue I am having. I have tried all the basic tricks of turning my laptop off... unplugging the wi-fi/router.

I am frustrated and do not know what else to try. Help!

[Re-Titled by Moderator]

Original Title: Amazon Prime Video Issues

MacBook Pro 13″, macOS 26.1

Posted on Jan 3, 2026 1:42 PM

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Answer 1

Barney-15E

Level 10

122,222 points

Jan 4, 2026 3:03 AM in response to X_2024

If you have an external monitor, try disconnecting it.

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Answer 2

KiltedTim

Level 10

225,726 points

Jan 3, 2026 1:59 PM in response to X_2024

The current version is 26.2.

Are you using or do you have installed a VPN or 3rd party security or firewall software?

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Answer 3

X_2024 Author

Level 1

4 points

Jan 3, 2026 2:31 PM in response to KiltedTim

I have not installed 3rd party security or firewall software, nor VPN

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Answer 4

dialabrain

Level 10

136,115 points

Jan 4, 2026 5:29 AM in response to X_2024

For what it's worth, I've had no issues with Prime Video on any version of Tahoe. Make sure it's up to date, v. 10.111.

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Answer 5

Jan 4, 2026 10:16 AM in response to X_2024

Are you watching via the Prime Video app, or a web browser? FWIW, Amazon Prime works fine for me in Safari on macOS 26.2, including on an external display.

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