iPod touch 5th gen iCloud locked, owner's number disabled

Hi, I bought a ipod touch 5th gen awhile ago from trade me (think ebay but for nz) the icloud is still on locking me out. the message from the owner has their number in it which is dissabled and I dont know where to go next

iPod touch

Posted on Jan 3, 2026 4:02 PM

Similar questions

iPhone locked to owner as I forgot Apple ID & phone number my phone is locked for owner, i forgot the apple ID & phone number by which it registerd, but tha phone was present in my new aple id as trusted device. how can I remove the lock ? can any one support me?? [Re-Titled by Moderator]
398 2
My ipod touch is locked, i bought it from a another user but i don't have any contact from that user
3158 1
Request to Unlock iPhone 14 Pro Max - Owner Locked Dear Apple Support, I am requesting your assistance in unlocking my iPhone 14 Pro Max, which is currently owner-locked. Below are the details of my device and purchase: Device Model: iPhone 14 Pro Max Color: Deep Purple Storage: 256GB IMEI: 3592*****214199 Serial Number: FW7****XJQ Date of Purchase: December 27, 2023 Purchased From: Abu Abdul Rahman Al Zadjali Trading Company, Oman Invoice Number: ABU2351 Unfortunately, I have forgotten my Apple ID and password associated with this device. I have the original box and invoice as proof of purchase. Attached are copies of the invoice and a photo of the box for your reference. I kindly request your assistance in unlocking my iPhone. If there are any additional documents or steps required, please let me know, and I will provide them promptly. Thank you for your understanding and support. Best regards,
272 1

1 reply

Niel

Community+ 2026

Level 10

750,137 points

Jan 3, 2026 4:05 PM in response to tigerthetabby

Ask Trade Me for a refund. The activation lock is an anti-theft measure.

(262389)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPod touch 5th gen iCloud locked, owner's number disabled

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up