I am trying to renew my inactive iCloud+ subscription and it shows upto plan selection screen and after selection of plan it takes to next dialog where it shows selected plan but it does not ask for Passkey to verify the payment and complete the transaction. I do have funds in my App Account but still it is not letting me complete the transaction. Can someone guide me what could be wrong?
If you go to Settings > Apple Account (your name at the top) > iCloud, does it have a message at the top that there are new terms & conditions? Sometimes you have to accept these first before you can do anything with iCloud.
If not, then under the iCloud menu, go to Storage > Change Storage Plan, and try to upgrade from there.
Also, if you have any VPN on, turn it off, as it can create interference with things like this.
If you go to Settings > Apple Account (your name at the top) > iCloud, does it have a message at the top that there are new terms & conditions? Sometimes you have to accept these first before you can do anything with iCloud.
If not, then under the iCloud menu, go to Storage > Change Storage Plan, and try to upgrade from there.
Also, if you have any VPN on, turn it off, as it can create interference with things like this.
I am unfamiliar with passkey use in this context.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you. For chat, you can also try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.
For chat help with a USA Apple Account —>
https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
Unable to complete iCloud+ Upgrade Plan purchase after plan selection
