iPhone 12 ear receiver not working

Have an iPhone 12 all of a sudden the ear receiver will not work. Cannot listen to voicemails without putting it on speaker or hear calls without putting it on speaker. It was fine earlier. This is very random. It is not dirty. There is no damage help please

iPhone 12

Posted on Jan 4, 2026 6:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2026 7:30 AM

If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support


8 replies

Jan 5, 2026 6:47 AM in response to Labsrule72

Labsrule72 wrote:

Thanks for that info , as frustrating as that is to hear never once got notified or heard of a recall :/

It was a service campaign, not a total recall. In other words, during the time the campaign was available, if a user suffered a loss of the ear speaker, it would have been covered. Apple didn't actually recall ALL iPhone 12 phones around the globe. Hence why you weren't notified.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 ear receiver not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.