Having issues accessing a shipping address associated with my Apple car

Question

Level 1

16 points

Having issues accessing a shipping address associated with my Apple car

Using Apple Pay I am unable to pull up a shipping address for a purchase, it only shows my home address and will not show shipping address. I am trying to make a purchase online with Apple Pay. It is only showing my home address but I have other shipping addresses associated with my card. I try tapping the drop down and nothing happens, other than once in a while the list will pop up and immediately disappear. How can I access the shipping address to complete a purchase. Never had this happen before.

MacBook Air, macOS 26.1

Posted on Jan 8, 2026 7:24 AM

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Answer 1

sberman

Level 10

272,622 points

Jan 8, 2026 3:41 PM in response to islandlady91

islandlady91 wrote:

Just for info, I was using a MacBook Air, OS Tahoe 26.1 and using Safari.

Your macOS Tahoe version is out of date.

Update macOS on Mac - Apple Support

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Answer 2

Jeff Donald

Level 8

44,892 points

Jan 8, 2026 7:39 AM in response to islandlady91

What drop down? We can’t see what you’re seeing. Screenshots are very helpful in helping us “see” the issue.

What device are you using? What OS version are you using? What web browser or app are you using online?

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Answer 3

islandlady91 Author

Level 1

16 points

Jan 8, 2026 8:09 AM in response to Jeff Donald

I finally got it to work. If you choose Apple Pay to make a purchase a screen comes up for you to authorize the purchase. It defaults to your billing address, but if you have different shipping addresses added, there is a drop down you can tap to bring those up. Since last night, it just wouldn't work other than a quick flip up and gone before you could blink. This morning I finally got it to show the other shipping addresses, so maybe a short issue, idk. But after sending this, I tried again and success!

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Answer 4

islandlady91 Author

Level 1

16 points

Jan 8, 2026 8:12 AM in response to Jeff Donald

Just for info, I was using a MacBook Air, OS Tahoe 26.1 and using Safari. Hopefully, it was just short glitch.

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Answer 5

islandlady91 Author

Level 1

16 points

Jan 10, 2026 11:57 AM in response to sberman

I am set up for automatic updates and haven't received any notification of an update. But checking as I reply.

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