iPhone Mail app shows incorrect junk email count
Hi my iPhone iOS email account shows I have 21828 junk emails when in fact the folder is empty. It’s been like this for some time. How do I reset this to 0 where it should be?
iPhone Air, iOS 26
Hi my iPhone iOS email account shows I have 21828 junk emails when in fact the folder is empty. It’s been like this for some time. How do I reset this to 0 where it should be?
iPhone Air, iOS 26
if it was me then I would likely try to force close the mail app
Close an app on your iPhone or iPod touch - Apple Support
and try to start it up again
otherwise I would restart the iphone
"iPhone Mail app shows incorrect junk email count: Hi my iPhone iOS email account shows I have 21828 junk emails when in fact the folder is empty. It’s been like this for some time. How do I reset this to 0 where it should be?"
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Troubleshooting Apple Mail App on iPhone:
New iCloud Session:
Log out of your Apple Account on your iPhone, and then log back it, toggling on Mail in iCloud Settings. It ought to reset.
Your emails are not downloaded yet. (Unread mails are on the email client-server)
iCloud - Both Fetch and Push Mail option is available

Which email account are you referring to is not clear from your post. Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

For email, this is called Push / Fetch Settings. You may know that there are two settings (Fetch and Push Mails). What have you set? Watch the GIF below
Google, AOL, Yahoo - Only the Fetch mail Option is available
iCloud, Exchange, Outlook - Both Fetch and Push Mail option is available


The pic below is self-explanatory
Thanks for your advice. Tried but no luck.
is this an iCloud account or is it a pop/imap account?
iPhone Mail app shows incorrect junk email count