17 pro max white balance issues on native camera app

When I open my camera app, the white balance is considerably off. Either very yellow or very blue.

It takes a good 20 seconds of showing the camera different light and shades to focus on before it manages to correct itself.

The phone is a 17 pro max and I have just upgraded from 16 pro.

never had this issue on 16 pro. My partner has 16 pro still and has no issue.


if I download and run a third party camera app there is no problem, it only seems to be on the built in Apple camera app.

i have tried various setting changes and adjustments.

i have tried restarting the phone.


is this just a straight up software issue that will get fixed?

or is my new phone defective?

is this a known issue?

Posted on Jan 9, 2026 7:42 AM

Reply
1 reply

Jan 10, 2026 4:33 AM in response to Adamwood87

Purchase Apple Products from the Apple Online Store, Apple Retail Stores, and many Apple-authorized resellers and wireless service providers.



Expressing or conveying visual experiences effectively through these forums may be challenging. The underlying visual issue on your iPhone cannot be accurately diagnosed online. Factors such as your iPhone's specific settings, visual defects, and potential hardware problems cannot be assessed through this method. For more personalized and in-depth assistance, I recommend securing a Genius Bar Reservation and exploring the various support options provided by Apple.


Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.


Contact Genius Bar.

Manage Reservations - My Reservations - Apple


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17 pro max white balance issues on native camera app

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