Apple denied refund without investigating my claims

This is a user to user support site. The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Review the Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple Select your location and then your language.

Apple's terms of purchase in the USA are, "All Transactions are final," ( Legal - Apple Media Services - Apple section B), but check the terms for your country. Even if Apple does not outright say in a country that sales are final, they may say that refunds are only made to remedy defective or unavailable product.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. In the article Apple says, “If you disagree with your final decision, contact dpo@apple.com “ However, according to user posts on this web site the result is confusing because you receive an automated response talking about privacy issues, not refunds.

In your case I would try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple Support - Apple Support

Make it clear that the product is "unavailable". I would think if you are in a country where that is specifically included in the terms then point that out to the Apple representative.

An earlier post said to reply to the denial email, but that may have come from an automated system. I have never requested a refund but typically Apple emails come from "no-reply" unless they want to invite a response, and there's no point in replying.

Your best bet is contacting Apple Support and asking for a person to review it, not the automated refund system. Be clear that the app was pulled from the App Store after you paid and was unusable. You can also reply to the denial email asking for escalation, but calling usually works better.

The reality of the situation is that Apple views all App Store sales as final. They aren't obligated to give refunds at all. So, you probably don't have much recourse.

There is a link to Apple Support near the very bottom of this article:

Request a refund for apps or content that you bought from Apple - Apple Support