Cannot Add Boarding Pass to Apple Wallet - Solution

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Cannot Add Boarding Pass to Apple Wallet - Solution

I've seen many people post the problem of not being able to add their airline boarding passes to Apple Wallet. The "Add to Apple Wallet" button occasionally disappears. At least this happens in the United app, not sure about the others. I think I found the solution:

The reason the "Add to Apple Wallet" button is not showing is likely because there is a hidden expired pass in Apple Wallet similar to the one you are trying to add.

Do this on iOS:

1. Settings -> Wallet & Apple Pay

2. Scroll down and turn off "Hide Expired Passes"

3. Go into Apple Wallet and manually remove all the expired passes that are now showing

4. The "Add to Apple Wallet" button should not be visible in the United app

I suggest Apple turn off "Hide Expired Passes" by default.

iPhone 15, iOS 26

Posted on Jan 12, 2026 7:29 AM

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Answer 1

Jan 13, 2026 11:51 AM in response to ejohns

Passes can’t be added via the Plus button. The passes can only be added via an “Add to Apple Wallet” link.

I’m not sure what the basis is for saying the Add to Wallet button should not be in the airline’s mobile app. American Airlines, Delta, Southwest and several other major carriers have that option

Many people are confused by not finding a link/button to add to Wallet. This omission is usually in regard to having a check-in issue. If the passenger has successfully checked in, the button should be presented in the app and also possibly via a text and/or email.

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