Apple TV not remembering watched episodes for purchased content

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Level 1

4 points

Apple TV not remembering watched episodes for purchased content

I have an Apple TV 4K second gen on latest OS and the Apple TV app doesn’t remember watched episodes, always defaulting to starting on season 1 episode 1 for all purchased TV episodes. I have the setting Apps | TV | Use Play History set to On. Why is Apple TV failing at this basic task of remembering which episodes I’ve seen?

Apple TV 4K, tvOS 26

Posted on Jan 13, 2026 3:36 AM

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Answer 1

Urquhart1244

Level 10

146,316 points

Jan 18, 2026 4:51 AM in response to khenriksson

Please try signing out of your account for Store services, then sign in again. Then try to see if watching an episode will be added to the counter.

If the issue persists, the please contact the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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