Season Pass option unavailable for TV show

Please note that a Season Pass for a TV show gives access to episodes as they are released (no advance access). Meaning that season 8, episode 2 should be released now or real soon now, and episode 3 will be released next week, and so on.

Please check your purchase history to find out if you actually purchased one episode or the full season.

To correct any unintended or accidental errors, please contact the Apple Media Services staff.

Pegship wrote:

Here's a screenshot showing options for a season pass - I don't remember how I got to this screen - but neither option is clickable.

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It says “Purchased” for Season 8, so you already have the Season Pass for it. You’ll have to wait until the studio gives Apple the media or lift the embargo based on time and date. That might be a day or so after cable network airing (for your undisclosed country — which may differ from first airing in a different country). Contact the Apple Media Services staff if it takes too long.

There is no evidence on that site that I ever purchased a season pass; the only subscriptions shown are iCloud and AppleTV (monthly sub).

The Season Pass is not a subscription, and will therefore not be listed among your subscriptions. (But subscription charges would be listed in your purchase history.)

I tried "View your purchase history" and the season pass doesn't show up there either. I tried going to reportaproblem.apple.com, and the only selections available were "I want a refund" "I'm reporting a scam" or "Reporting offensive, illegal, or abusive content".

Below those options at the top, you should find a list of all your previous purchases in reverse chronological order (new to old), if signed in with the matching Apple Account. Depending on your recent number of transactions with Apple, you may have to scroll down a bit. The support staff would be helped best by getting the listed Order Number (a string of probably 10 letters and digits) for that specific transaction.

You may also find a purchase confirmation email in your email archive. Then you can see the date there, which may help finding the Season Pass faster in the purchase history list, which is ordered by date.

There is also no link anywhere where I can send an email to Apple to request help.

In general, Apple doesn’t do support through email, unless THEY request that.

Contact the Apple Media Services staff - Apple Support. After optionally selecting a country, and filling in the form with a short description of your issue [“Tell us what’s happening”], you would get contact options, often by phone or sometimes through chat. You can also phone directly.

Go under your library.

Go under TV Shows.

Go under the Rookie.

Go to Season 8.

Do you see the episodes?

Pegship wrote:

How can I contact Apple Media Services, please?

Contact the Apple Media Services staff - Apple Support

I had to go to the TV app on my iPhone to get the season pass. I was unable to find any option on the Apple TV device's AppleTV app for purchasing. The phone does show that I purchased the full season pass, and it'll let me go to other episodes (via a link to "get other episoded") - but I don't want to watch on my phone, I want to watch on my AppleTV. And, as the OP noted, I've only gotten the first episode, though The Rookie is 4 or 5 episodes in, now.

Please tell me how to subscribe to the season pass for season 8 of The Rookie. Like the OP, I'd rather have a season pass than buy each episode individually, but when I go to the TV show (The Rookie) on Apple TV, there is no indication that a season pass is available: https://tv.apple.com/us/show/the-rookie/umc.cmc.4vcij3ahfshafx23zdzg30dr0 Thanks.

It's been a month now since the season started, and I've had to purchase 4 individual episodes so far; I have searched the ABC website and ABC help, and I can find no contact on their end for this issue. How can I contact Apple Media Services, please?

There is no evidence on that site that I ever purchased a season pass; the only subscriptions shown are iCloud and AppleTV (monthly sub). I tried "View your purchase history" and the season pass doesn't show up there either. I tried going to reportaproblem.apple.com, and the only selections available were "I want a refund" "I'm reporting a scam" or "Reporting offensive, illegal, or abusive content". One statement on "View your purchase history" was "If you have more than one Apple Account, you might have been signed in with a different Apple Account when you bought an item." I have only one Apple Account. No further suggestion is offered in that section. There is also no link anywhere where I can send an email to Apple to request help.

tl;dr - I would like to download the episodes of The Rookie that I have purchased via the season 8 pass without having to pay for them individually; I would even consider paying yet again to purchase the season 8 pass, but that does not appear as an option.

Thanks for that link; I was unable to find a phone # before, either. I did find a chat link and was then connected with a support representative by phone. No resolution to my issue; it seems to have stumped more than one person at Apple support. They have said they'll send me information if any update becomes available.

Here's a screenshot showing options for a season pass - I don't remember how I got to this screen - but neither option is clickable.

I see them, but there is no option to download or watch any of them without purchasing them.