Clean Up Not Working / Downloading For Apple Photos :(

Hi! I'm running an Apple M1 from 2021 for my desktop at work and it's been fantastic. One problem though -- the Clean Up function for Apple Photos isn't working anymore. And when I try to download Clean Up, it freezes, leaving me stuck. While there is a workaround I can do, I miss Clean Up to touch up some of my pictures quickly and easily. Any suggestions here?

Posted on Jan 15, 2026 7:06 AM

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Posted on Jan 16, 2026 6:05 AM

Mr. Taylor, I appreciate the quick and prompt reply. I hate to say I never realized it could be so many variables. Thankfully, your suggestions got me to thinking and I figured it out. I've got a weird multiple login at work and hadn't updated Apple Photos through the administrative login, so I went and did that and now it works perfectly as it should with the sub sign in account. Thanks so much and have a great Friday!

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Question marked as Top-ranking reply

Jan 16, 2026 6:05 AM in response to Richard.Taylor

Mr. Taylor, I appreciate the quick and prompt reply. I hate to say I never realized it could be so many variables. Thankfully, your suggestions got me to thinking and I figured it out. I've got a weird multiple login at work and hadn't updated Apple Photos through the administrative login, so I went and did that and now it works perfectly as it should with the sub sign in account. Thanks so much and have a great Friday!

Jan 15, 2026 8:11 AM in response to matthewsheley

Are you using iCloud Photos?

Do you have Optimize storage turned on?

What macOS are you running?

These things might change how to proceed. Without that information, I would try starting with these steps:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 

  • Use another library if you have one, or make a small test Library with a few pictures in it and see if you can get CleanUp to work with it. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it. This is a bit harder, because a new user can't access a different user's stuff. You would need to temporarily move your Library out of your own user's Pictures folder up to the general "Users" folder, or you could make a new Library for this User.
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon. If you use iCloud Photos, it’s possible that this will cause a re-sync that lasts long enough to make you nervous.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens…

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Clean Up Not Working / Downloading For Apple Photos :(

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