Apple TV app issues since Tahoe 26.2 update...

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Level 1

64 points

Apple TV app issues since Tahoe 26.2 update...

We have both the Apple TV device (connected to our TV set), and we use the appleTV app to watch streamed shows on my MBPro (Nov 2024, M4 chipset). Earlier this week, I updated my MacBook to the latest MacOS (Tahoe 26.2). Ever since, I have been having issues watching my Paramount+ subscription channel on my MBPro.

When we try to watch a Paramount+ show on the physical appleTV device, occasionally (but not always) when we first start, we can hear the audio, but have only a black screen. To fix that, I back out of that channel to something else thru the device, then go back to the Paramount+ channel, and it all seems to work fine. However, if we decide to watch using the app on my MBPro, here's what happens:

We CAN see the shows offered via the Paramount+ channel on my MBPro, and if I choose one (say the next episode of the one we just watched via the appleTV device), it will start the opening process, only to stop and take us back to the screen with the show offerings. The show itself doesn't start.
This problem IS new (as of this week) and only started once I upgraded to Tahoe 26.2
And since I CAN see the show when I use the appleTV device, I'm inclined to suspect the issue is somehow related to the MBPro software update.

Has anybody else experienced this, and if so, found any solutions?

Thanks

MacBook Pro 16″, macOS 26.2

Posted on Jan 15, 2026 9:36 AM

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Answer 1

Urquhart1244

Level 10

146,394 points

Jan 16, 2026 8:30 AM in response to mokantx

I did understand that you describe it as a recent change in behavior, possible coinciding with a software update, but …

please verify that your (current) Paramount+ subscription is for the Apple TV channel, not for the separate Paramount+ app, as both can be billed through Apple, but these different subscription types are not exchangeable, and while it should work seamless through the Apple TV app on the Apple TV box (or iPhone, or iPad) through Up Next/Continue Watching, but many third party content provider apps are not available on Mac, and therefore it wouldn’t work in the same way on macOS.

Your subscription description would list whether it is for the in-app channel or for the external app, I think by adding “tv channel” to it, or not.

If the above is not applicable, then please consider contacting the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 2

mokantx Author

Level 1

64 points

Feb 2, 2026 5:38 PM in response to Urquhart1244

Just by way of "closure," I did take this to Apple Support. Turned out to be a long process, as it split across a weekend. We tried everything we could come up with, including trying what felt like a zillion configurations of our VPN service. Ultimately, the Apple tech decided (based on our test results) that the problem with with the VPN, so she washed her hands of it all. "Problem Solved" per apple. She WAS able to validate that I was paying for the Paramount+ content as a channel under the appleTV (hardware) side, AND as a streaming service. I can still get the content through the streaming service (though it will usually take three attempts before the content will actually work.

Since I can get to my content, I'm done with this one. I come away with a bad taste in my mouth w/r/t Apple, and I'm still not sure whatever the problem is/was has really been fixed. But the amount of time I had to spend here was ridiculous, and I'm still pretty sure it all leads back to the Tahoe installation.

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Answer 3

Feb 2, 2026 1:24 PM in response to mokantx

I am having a similar issue. I have a Mac Mini and just updated to Tahoe. The Apple TV app does not play anything now. So far my solution is canceling my subscription since I am unable to use it.

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