Subscription overcharged , when asked Expert Easy exit without any explanation.

Hi, and welcome to the Apple (user-to-user) Community.

Re: "Subscription overcharged , when asked Expert Easy exit without any explanation".

Of course, we have no access to your accounts or details & personal details are not to be displayed publicly.

Seems it may be a good idea to first look carefully through your purchase history online:

View your purchase history for the App Store and other Apple media services - Apple Support

Eg: says:

"How to see your purchase history online

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple Account and password to see a list of your purchases.
3. If you're not sure what you were charged for but know the amount of the charge, search for the amount.

Learn what to do if you can't find the item that you’re looking for or if you find unexpected charges."

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Eg: ✽ For a new subscription: You may have been charged for the current month when you subscribed,

and, shortly after, charged for the coming month up ahead ?

✽ We can't tell just what those $63.99 charges in your screenshot were for.

(Sometimes various charges / media-purchases etc. are grouped together in one amount.)

Charges can be for apps, subscriptions, music, film purchases, or more.

✽ Is it possible you accidentally subscribed more than once ? If so, you can cancel a Music subscription.

✽ It's not impossible for scammers / impersonators with access to your personal info. to make fake charges.

These could appear on your card-statement, yet not in your purchase history, (ie: no money went to Apple.)

You would need to talk with your card-provider : more info if you scroll down in User Tip below:

(Eg: User Tip from respected community member: Billed, but you didn’t buy? - Apple Community_ )

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That first linked article at the top also says:

"If you find purchases that you don't recognize or unexpected charges

• If a purchase is eligible, you can request a refund.
• If you purchased a subscription that you no longer want, you can cancel the subscription.
• If you find items in your purchase history that you don't remember buying, ask your family members if they bought the item. If family members have access to your device, you might want to require a password for every purchase. If someone else is using your Apple Account and password, change your Apple Account password.
• Multiple purchases and subscriptions might be grouped into one bill, as per how apps, content, and subscriptions from Apple are billed.
• Learn what to do if you don't recognize a charge from Apple on your billing statement from your bank or financial institution."

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If needed: More info / support / contact options etc.

Apple Music Support website: Music - Official Apple Support

Billing and Subscriptions support website: Subscriptions and Billing - Official Apple Support

All the best :-)

Thank you for your reply, and for sharing what you done, and what you have been going through in investigating the charges. Sorry you have been going through so much already, without uncovering a sure-fire resolution, as yet.

Re: "Please prove to me that these are not related to my subscription charges".

As we are all Apple users, like yourself, in the community, volunteering our time to do what we can to help each other, no-one here has any access to your accounts or details of charges in order to help with those, or to prove anything about them. Apple is not here.

Am no expert, myself. Have tried in my earlier reply to provide you with much of the trouble-shooting info. that is available to us all, in order to assist.

Apple is unlikely to see anything you post here. So it is good you have spoken with one of their experts. Even if they could not help, at least you found out that Apple has no record of any extra payments being charged or received using your account. Seems there are no extra charges to investigate from their end.

Seems Apple has explained there is no record of the extra payments, or extra auto-payments in their system. Eg: If someone else has obtained the details for your payment card, that person could be using those card-details to purchase products or auto-pay a subscription using their own Apple Account. There would be no record in your Apple account, only in their own Apple purchase-history. The only record you would see would be on your card-provider's statements.

Have you also considered that the extra charges may appear to be legitimately from Apple, yet the transaction / money didn't go to Apple at all. If some-one got hold of enough of your details they may be faking that the charges are from Apple, masking who the money really goes to ... seems it has happened many times, and with other businesses and merchants besides Apple.

Another discussion thread looking for answers:

I got an Apple billing message but the billing doesn't appear in my account details

https://discussions.apple.com/thread/253891679?sortBy=oldest_first

Thank you kindly for sharing what you have tried, and what you have gone through.

Seems the extra charges would appear on your bank statement, and yet are not in your Apple Account purchase history. Sorry that your efforts in trying to reclaim your hard-earned money have not found a solution.

Please remember, this is a user-to-user forum, so no-one here has any access to your accounts or details of charges in order to help with those, or to prove anything about them. We can only commiserate, for there is nothing anyone here can do.

In general, our contact with Apple itself is no different from what is available to you.

If there is a possibility that someone has got your account details (or even your payment method financial details) and is faking or diverting Apple Music charges from your account to Apple, then you would be wise to change your Apple Account password.

If you need them: Apple's Terms and Conditions are available online:

Legal - Apple Media Services - Apple