Help with useless Apple Music advice, installed without warning & permission on my laptop
I have 2 IPODs & (had) over 90,00) songs in my Itunes library, mostly made up of my 30 years of Vinyl collection that I gave away to a charity to auction off, after I sold my house & downsized, & had converted all music over to my Laptop & then Itunes. In November having purchased some content on Apple TV I got a message from apple asking me if I wanted to D/L the Apple TV app. There was no warning on it, no detail & so I D/L believing I was getting just the TV app, in the same way as Netflix & Prime on my laptop.
To my horror I then found that my entire (I thought) music library had disappeared. I then found only about 70% of it in the music app, that I did not want, & was never warned came with the TV app. I then discovered even worse the 70% was made up of a lot of duplicates so actually I only had about 60% of my library left.
Luckily I had a back up, but then when i connected my IPODS I found they did not appear in the Apple music app as they did in Itunes. Hence no amending or adding or deleting playlists, or more of my won music etc etc.
I have then spent the last 3 months off & on with Apple, spending hours sometime on the phone or "chats" trying to "fix" the issue, with my IPODS, my laptop, my own intelligence blamed, anything other than Apple.
The today after another 1. 30 minutes I finally spoke to someone in Apple tech support who explained to me (as if i was a 3 year old) that the Music app was of course a wonderful updated piece of S/W that works brilliantly if I have a music subscription, which I do not want (& never had, why would I with the personal library I had !!) but its so fantastic that actually it will NOT recognise my Ipods !!!
Anyway now I have read that I can delete the Music app, & all my personal content will still be in Itunes, & all I would lose is anything I have D/L to the music app or playlists i have created in it. (Done nothing as it seems like a pile of manure to me). However I have now been 4 different conflicting reports form Apple themselves (Yes that's correct, No I would lose everything, It will still be there but due to another piece of brilliant S/W development (something to do with "matching") whilst there, it will not be readable" Can only do that after paying a subscription to apple music (sounds like company sponsored "Ransom" to me)
Thus yet again I have no confidence in them or their advice & before I yet again waste hours of my life, & perhaps lose the rest of my library, thought I would ask the community.
I appreciate apple care little about their customers, & pointless even bothering to try & complain about their asinine S/W or the skill of their tech support, wasting hours not even knowing themselves the shortcomings of their own products, but it is deliberate manipulation like this trying to force people down a route to provide them with ever more money, whist failing to train their own people or warn customers before they try to extort even more money from them for the privilege of listening to their own music, which will hopefully continue to lose them customers, although again they clearly could not give a monkeys whilst making the billions they do.
Anyway any "informed " advice would be appreciated, thanks
[Edited by Moderator]
