Hi, this is not Apple Support. Apple and Apple Support do not participate here. Everyone posting and commenting are fellow Apple users, just like you. Not sure what might have triggered the upgrade, Apple Support might have more information on the matter.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Explore Service Locations
Official Apple Support