MacBook Air: Epson XP-620 offline, filter failed

PRINTER OFFLINE ERROR MESSAGE


Equipment:

MacBook Air, sys 26.2 +

Epson XP-620 color printer, with newest driver package installed.


Problem:

I get a "printer offline" error message for all but the default version of the printer.


Things I tried:

--Checked cables. All are in place.

--Tried turning printer off and on again.

--Printing with the named driver. It remained offline.

--Printing with the default printer. It stopped partway through,

got the error message that the "filter" had failed.


Any suggestions or possible solutions? Thank you for taking a look.

-Nani

MacBook Air 13″, macOS 26.2

Posted on Jan 18, 2026 4:35 PM

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Question marked as Top-ranking reply

Posted on Jan 18, 2026 5:48 PM

Try resetting the Mac's Printing System and re-adding the Printer.

see > Reset the printing system on your Mac to solve a problem - Apple Support


If that doesn't help, go to Epson for the latest driver and firmware support.

see > https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-620/s/SPT_C11CE01201?review-filter=macOS+26.x+%28Tahoe%29

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MacBook Air: Epson XP-620 offline, filter failed

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