Updated today to Tahoe 26.2 on Macbook pro M1. Can no longer run video reels on Facebook using Chrome or Safari. Have re-started, have cleared cache, have disabled extensions. Appreciate your assistance.
MacBook Pro 14″, macOS 26.2
Experienced the same issue both on MacOS and Windows 11. I was able to verify that this was happening only on my primary Facebook account with reel and FB hosted videos. When I log in to my secondary (business account) the problem went away. Still happening with primary.
This issue occurs
on:
- macOS (Safari, Chrome, Firefox)
- Windows 11 (Chrome, Edge, Firefox)
To note: Facebook ads play normally.
Also, all videos and Reels work perfectly on the Facebook mobile apps both on IOs
and iPadOS.
Troubleshooting Completed on desktop devices:
To rule out local causes, I have tested the following:
- Cleared cache, cookies, and site data
- Disabled all browser extensions
- Tested in Incognito/Private mode
- Tried multiple browsers on both operating systems
- Tested on multiple networks (home Wi‑Fi,
mobile hotspot)
- Reset and flushed DNS and network settings
- Reset IP Stack on the PC
- Verified hardware acceleration settings
- Confirmed that only Facebook‑hosted videos fail (ads and
external embeds work)
The issue persists across all desktop environments on my primary
accounts, which strongly suggests that this is not device‑specific,
browser‑specific,
or network‑specific.
At this point it is fairly conclusive that this is an issue on FB's backend. Sometimes they update their
video playback profiles and codec assignment.
I've sent them a support ticket and am waiting for response.
Experienced the same issue both on MacOS and Windows 11. I was able to verify that this was happening only on my primary Facebook account with reel and FB hosted videos. When I log in to my secondary (business account) the problem went away. Still happening with primary.
This issue occurs
on:
- macOS (Safari, Chrome, Firefox)
- Windows 11 (Chrome, Edge, Firefox)
To note: Facebook ads play normally.
Also, all videos and Reels work perfectly on the Facebook mobile apps both on IOs
and iPadOS.
Troubleshooting Completed on desktop devices:
To rule out local causes, I have tested the following:
- Cleared cache, cookies, and site data
- Disabled all browser extensions
- Tested in Incognito/Private mode
- Tried multiple browsers on both operating systems
- Tested on multiple networks (home Wi‑Fi,
mobile hotspot)
- Reset and flushed DNS and network settings
- Reset IP Stack on the PC
- Verified hardware acceleration settings
- Confirmed that only Facebook‑hosted videos fail (ads and
external embeds work)
The issue persists across all desktop environments on my primary
accounts, which strongly suggests that this is not device‑specific,
browser‑specific,
or network‑specific.
At this point it is fairly conclusive that this is an issue on FB's backend. Sometimes they update their
video playback profiles and codec assignment.
I've sent them a support ticket and am waiting for response.
Contact Facebook support.
Yesterday (a Monday) I wrote asking for assistance. Today I write to say the issue seems resolved as Facebook reels and videos now work for me. The analysis and recommendations provided by the community members below no doubt were instrumental in this outcome. Thank you!
Thank you. I did contact Facebook support. No reply.
Thank you for this. So much detail. Gives me hope Facebook will act soon. I did contact support there.
Thank you for the detailed analysis. I did contact Facebook support. No reply.
MacBook Pro M1: Facebook reels fail in Chrome/Safari
