Magic Keyboard for iPad Pro 11 not connecting or charging

My Magic Keyboard for iPad Pro 11 (Model MWR23LL/A) has failed. It fits on my iPad Pro 11 inch M4 iPad. The Magic Keyboard won't connect nor charge. I shut down and restarted the iPad, changed the cable, cleaned the contacts on the keyboard folio and the iPad.


My understanding is that there was a recent firmware upgrade: Magic Keyboard for iPad Pro 11-inch (M4) firmware 1872.544.772


Is it possible that the firmware upgrade is responsible for this failure? If not, do Magic Keyboards simply fail over time? Mine is about 18 months old.

iPad Pro, iPadOS 26

Posted on Jan 21, 2026 7:47 AM

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Posted on Jan 22, 2026 8:49 AM

From everything Apple and the tech press are saying, the recent Magic Keyboard firmware update for M4 iPad Pro models rolls out automatically when the keyboard is attached to an iPad with internet and can take a while to install — but AFAIK there are no official release notes showing widespread breakages like failing to connect or charge.


That said, firmware updates rarely cause hardware to fail outright. It’s more likely your unit has developed a hardware fault: the Smart Connector pins, internal power/logic board, or the keyboard’s USB-C passthrough power circuit can fail after extended use, and at ~18 months it’s not unheard of for these accessories to fail.


If you want to try to isolate the problem, here are some things you can try:

  • Wipe the Smart Connector pins on both the iPad and keyboard with isopropyl alcohol and a clean, dry lint-free cloth. Make sure the contacts are dry and free of debris before re-connecting.
  • If you have another iPad or can borrow one from a friend or relative, you can attach the Magic Keyboard to it. You’ll quickly see whether it’s a keyboard fault or something specific to your iPad.
  • With the keyboard attached, go to Settings > General > About > Magic Keyboard on the iPad and see if it’s listed (this only shows up when the iPad recognizes the keyboard).
  • Plug a known good USB-C cable into the keyboard’s USB-C port while it’s attached to the iPad and see if the iPad charges. If there’s no charging, the passthrough power circuitry in the keyboard may have failed.


Finally, since this is an Apple accessory, if it’s still within the original warranty or AppleCare period, contact Apple Support or visit an Apple Store — they can run diagnostics and often replace failed accessories if they confirm that it’s a hardware fault.

5 replies
Question marked as Top-ranking reply

Jan 22, 2026 8:49 AM in response to KettleCooked

From everything Apple and the tech press are saying, the recent Magic Keyboard firmware update for M4 iPad Pro models rolls out automatically when the keyboard is attached to an iPad with internet and can take a while to install — but AFAIK there are no official release notes showing widespread breakages like failing to connect or charge.


That said, firmware updates rarely cause hardware to fail outright. It’s more likely your unit has developed a hardware fault: the Smart Connector pins, internal power/logic board, or the keyboard’s USB-C passthrough power circuit can fail after extended use, and at ~18 months it’s not unheard of for these accessories to fail.


If you want to try to isolate the problem, here are some things you can try:

  • Wipe the Smart Connector pins on both the iPad and keyboard with isopropyl alcohol and a clean, dry lint-free cloth. Make sure the contacts are dry and free of debris before re-connecting.
  • If you have another iPad or can borrow one from a friend or relative, you can attach the Magic Keyboard to it. You’ll quickly see whether it’s a keyboard fault or something specific to your iPad.
  • With the keyboard attached, go to Settings > General > About > Magic Keyboard on the iPad and see if it’s listed (this only shows up when the iPad recognizes the keyboard).
  • Plug a known good USB-C cable into the keyboard’s USB-C port while it’s attached to the iPad and see if the iPad charges. If there’s no charging, the passthrough power circuitry in the keyboard may have failed.


Finally, since this is an Apple accessory, if it’s still within the original warranty or AppleCare period, contact Apple Support or visit an Apple Store — they can run diagnostics and often replace failed accessories if they confirm that it’s a hardware fault.

Jan 22, 2026 10:20 AM in response to Tesserax

Thank you @Tesserax for the detailed reply.


I took the iPad and Magic Keyboard to the local Apple Store. There, we attached another Magic Keyboard to my iPad, which did NOT connect. Then, we attached another iPad to my Magic Keyboard, which did NOT connect. We then reset the iPad and reinstalled the OS, which had NO effect on the issue. Thus, per your suggestion, I reluctantly conclude there likely is a hardware fault on my iPad and possibly a hardware fault on my Magic Keyboard. This, though the iPad does still charge through the standalone USB-C port. And, everything else on the iPad seems to be functioning properly.


Unfortunately, but perhaps optimistically, and before the Apple Store visit, I bought another keyboard case - Logitech Combo Touch. That too does not connect. So, this issue has blossomed into a more expensive issue. Such is the world we've created for ourselves.

Jan 22, 2026 8:58 AM in response to KettleCooked

KettleCooked wrote:

My Magic Keyboard for iPad Pro 11 (Model MWR23LL/A) has failed. It fits on my iPad Pro 11 inch M4 iPad. The Magic Keyboard won't connect nor charge. I shut down and restarted the iPad, changed the cable, cleaned the contacts on the keyboard folio and the iPad.

The magic keyboard has no battery, so, nothing for it to charge. It simply connects to the iPad using the 3 metal circles on the back of the iPad.


If it's not responding when attached to the iPad, then check the connectors on both devices. Make sure they are clean and free of any debris.




Jan 22, 2026 12:01 PM in response to KettleCooked

Well, that's disappointing indeed! Even though this particular iPad Pro model is still supported by Apple, unless you haven an active AppleCare+ plan with it, the cost to repair it (if it is even worth it) will be disappointing as well.


FWIW, I have this exact model and I use it with the Apple Magic Keyboard as well. So far (knock on wood) it has been flawless.

Magic Keyboard for iPad Pro 11 not connecting or charging

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