Work iPhone: Forgotten Apple ID password & phone number

I have a new iPhone issued by my employer but have forgotten the password for my work Apple ID and the phone number of previous phone I used it on.

Posted on Jan 21, 2026 3:19 PM

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Posted on Jan 21, 2026 3:24 PM

Your employer would usually provide you with a managed account, and they can reset passwords.


Create or reset user passwords in Apple Business Manager - Apple Support


Contact your IT group.


If your employer (somewhat unusually) did not, create a new Apple Account and use that.


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Work iPhone: Forgotten Apple ID password & phone number

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