DuckDuckGo browser, iMac 24-inch A/O, using Malwarebytes Ultimate with VPN on. Can’t load https://mypay.dfas.mil/ website to get my W-2

How do I fix this on a iMac 24-inch, M1, 2021? I have Malwarebytes Ultimate installed for anti-virus and all kinds of protections as well. VPN is on. I use this computer at home, and work from home intermittently as a federal employee with the VA. When attempting to open https://mypay.dfas.mil/ this is what appears: DuckDuckGo can’t load this page. A TLS error caused the secure connection to fail. I am NOT computer literate; I’m old and gray, and need super simple instructions on how to fix this issue. Any ideas are welcome!


iMac 24″, macOS 26.2

Posted on Jan 22, 2026 3:35 PM

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9 replies

Jan 22, 2026 3:47 PM in response to jimbroome

I have Malwarebytes Ultimate installed for anti-virus and all kinds of protections as well. VPN is on.


Start by getting rid of all of it. Your Mac will never work properly otherwise. Follow their respective uninstallation instructions, assuming you can find them, and that they work. Otherwise contact their respective developers for uninstallation instructions.


For what it's worth I can load that site without any difficulty whatsoever.


Rule 1 of Macs is don't install junk.

Jan 22, 2026 4:05 PM in response to John Galt

If I uninstall Malwarebytes, and get rid of it totally, then what do you use/recommend for protecting my iMac from "bad" stuff out there, be it identity thieves, malware, ransomware, etc etc.???


I am way out of my league with tech settings, products, etc. So I'm truly vulnerable even going onto a community site like this! But if my iMac is a "bad" stuff resistant computer that needs no third party add-ons to protect it, please tell me so. Or tell me the essentials of what I need to protect this computer. We have no business, no video production, nothing except our lives, our finances, our retirement accounts, super important stuff, but not a lot of it.


Jan 22, 2026 4:18 PM in response to jimbroome

Please read Effective defenses against malware and other threats - Apple Community. It may be long but that's the point — there is no magic pill, and expecting one (or several) such magic potions to protect you and your Mac from harm is not only ineffective, it's irresponsible. Besides, they will prevent your Mac from working (as you discovered).


If not for such things traffic to this site would diminish by half, at least.


Unfortunately ridding your Mac of that "junk" can be tedious, time-consuming, and frustrating. Hence my oft-repeated advice to not install it to begin with. It's the first step in a well-worn path to misery.


The only vulnerability presented by posting to this site is your name, but it seems common enough to me that I would not be concerned. The Apple Support Community Terms of Use implores us not to divulge any personal information, and a name is arguably personal.


If you are concerned though, I can ask the site Hosts to change it.

Jan 22, 2026 4:39 PM in response to jimbroome

Your computer does not need any third party protections. You do need to protect your personal/financial information. A phone call, message, or email asking you to give them your credit card number is not going to be stopped by MalwareBytes.


While the scammers are not that blatant on what they want from you, consider they all attempt to scare you into taking some action. NEVER give out any personal/financial information from a phone call and do not call a number or click a link in an email/message and give anyone that information. It makes no difference if they say they are Apple, another company, or even your Bank. There are always known contacts you can use to call a company for confirmation of anything that concerns you.

DuckDuckGo browser, iMac 24-inch A/O, using Malwarebytes Ultimate with VPN on. Can’t load https://mypay.dfas.mil/ website to get my W-2

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