Someone claiming to be Someone claiming to be Apple Support remotely accessed my Mac using ScreenConnect. I want to make sure my system is completely safe.
. I want to make sure my system is completely safe.
He called me from 42***. His name is RICHARD *****. He says his apple ID is AS***. His says he is level 3 support.
[Edited by Moderator]
MacBook Pro 15″, macOS 12.7
To add to the advice above: If this was the result of a random phone call, immediately change every password for every account that may have been used on that computer. If you divulged financial information, contact your bank immediately to inform them of the situation.
No, it's improbable that Apple Support would call you out of the blue and access your device using ScreenConnect. If you provided any account information, reset it.
Apple does not - EVER - call users out of the blue. NEVER!
And they do not use any third party software to remotely login to your device. If you call the real Apple customer support, and they conclude they need to look at your device, they'll have open Safari and go to an official Apple web page where you enter a number they give you to initiate a connection. Their remote access is built directly into the OS.
Since ScreenConnect is third party remote access software then, without question, you were not speaking to Apple.
Very interesting, if you please
what was the stated purpose of the call?
what did they say that got your authorization for the screen share?
is ScreenConnect a third-party app they had you install?
or did an official-looking screen-share prompt process appear on the iMac you clicked on?
Apple Support remotely accessed my Mac using ScreenConnect?
