I can’t use my iCloud account to update and download on my app store

please how can I get my App Store back please help me with this


iPhone 7, iOS 15

Posted on Jan 23, 2026 6:13 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2026 9:08 AM

Read this article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support. This is not something anybody on this forum can resolve for you. Tap the "Continue" button, or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


For additional telephone contacts refer to: Contact Apple Support - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 23, 2026 9:08 AM in response to DcAyofe

Read this article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support. This is not something anybody on this forum can resolve for you. Tap the "Continue" button, or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


For additional telephone contacts refer to: Contact Apple Support - Apple Support


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I can’t use my iCloud account to update and download on my app store

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