Apple Cash Disappeared: Balance Adjustment to $0.

These communities are not the place for you to argue your feelings on who should do what, when and how. You’re making inaccurate statements and this just isn’t the place.

Here is the part of the terms and conditions you agreed to when you opened the account.

“J. If Your Apple Cash Account Becomes Inactive.

We may transfer, also known as escheat, funds in your Apple Cash Balance to the appropriate state if no activity occurs on your Apple Cash Account or if you fail to communicate with us regarding your Apple Cash Account within the time period specified by state law. We may consider your Apple Cash Account inactive even if you maintain another active account with us. If funds are transferred to a state, you may file a claim with the state to recover the funds.”

https://applecash.greendot.com/termsconditions/

If you were living in Oregon when the account was opened there is a 3 year rule. If you did not do any deposits, withdrawals, transfers or payments in a three year period Oregon law ORS 98.308 demands the bank surrender custody and transfer all funds to the Oregon Unclaimed Funds account.

Oregon does have a notification period. Banks are required to send via first class mail a notification to the address of record. Many people fail to update banks when they move. Are you still at the same address you were at when you opened the account?

There also appears to be a dollar threshold on notification too. Several paragraphs mention if the amount is over $100 notification is required. Are your escheated funds over $100?

Did you register your Apple Cash account with Green Dot? You would have been required to verify your identity etc. Do you remember doing that? Generally, it’s a requirement once you reach a certain dollar threshold. You would have also been required to provide your address and email address. If not, the only contact information they would have had would be the email used for your Apple Account/Apple ID. That would have prevented them from contacting you.

So, the notification depends on several factors. Where did you live when you opened the account? Oregon law requires notification must be made via USPS First Class Mail when over $100. When exactly did you open the account and where were you living?

So, for all we know, they mailed a first class letter, it was returned and the account was closed per their requirements to ORC. If the bank doesn’t fulfill those requirements, they face stiff financial penalties from federal and state auditors. I’ve a good friend that’s a retired FDIC federal inspector. The bank has to account for every penny they have on deposit.

So, what’s your recourse? There are several. One, report this to the proper federal agency. Two is send a correspondence to Green Dot via the address I provide. You’re not going to get anywhere via chat or a phone call. In fact, it may hurt your case should you decide to pursue it beyond what I’ve outlined above.

Contact Green Dot Bank:

• by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

OK, a couple of things you need to be clear about. Banks are prohibited by law from sharing information about your accounts. Apple would have no knowledge of what’s in your account or any account activity. That’s the law. Green Dot Bank is responsible, along with you, for your account. Your contracts and legal agreements are with Green Dot.

Now, let’s figure out what is going on and how to get your funds back. When was the last time you deposited funds, withdrew funds or made a purchase (payment)? That will tell us exactly when the clock started ticking.

It’s irrelevant when there was activity on Apple devices. Green Dot (or Apple) do not have access to when you do financial transactions. Getting an email from Apple is irrelevant. What matters is specific activity on the account that was closed.

When did you open your Apple Cash account and what state where you living in when you opened the account?

Hi, you don’t have to reply to this, but you must follow the proper path. Start with the CFPB. That’s the easiest and fastest way to get some answers or results you desire. If that should fail, then reply and let me know what’s going on. I’ll direct you to the proper federal agency. A shotgun approach is not a good way to go after this.

By all means express your thoughts and feelings to Apple as well as Green Dot. I will caution you, send professional sounding letters, not chats, phone calls or emails.

Good luck.

Here are the Apple Cash Terms and Conditions. See especially Section 1 - J (“If Your Apple Cash Account Becomes Inactive.”).

Green Dot Bank - Apple Cash Terms and Conditions

Your lack of knowledge does not excuse you from consequences. This is banking industry standard stuff that varies by state. Savings accounts get confiscated all the time for abandonment. Credit cards get canceled for non-use, etc. Every state has unclaimed property laws.

Call your Oregon state representative and complain to them, not Apple. This has nothing to do with trust in Apple. It has to do with you not knowing the law in your state.

Good grief.

You’re beating a dead horse in these user-to-user forums. There’s nothing any of us can do to help you and there’s nothing Apple can do either. So if you want to continue arguing, debating, rationalizing, complaining, go right ahead until you wear yourself out. Nothing will change. Apple is not a bank and contracts banking services. Apple cannot tell a bank to ignore the law as you suggest they could. I suppose you could file a complaint against Green Dot bank with the Federal Reserve.

https://www.federalreserve.gov/faqs/credit_12666.htm

It may take some time for the state to process/receive and make available funds to claim. If you have questions, contact your state or green dot bank. I’m not surprised that Apple’s techs don’t know the policy as Apple is not a bank.