I need to change the region on my Apple ID, but I can’t because I have a non-zero balance ($1.49). How can I spend the remaining $1.49 to bring my balance to zero, or how can I contact Apple Support for help?
guresha wrote:
The issue is that I can’t add a different payment method (my credit card), because the current store region doesn’t match my card’s billing address. That’s exactly why I’m trying to change the region.
If you cannot add a card to your account so you can make a purchase for the exact amount remaining, you will have to contact Apple and ask them to keep the current balance in your account. Use https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198 or the contact link in the section “If you can’t spend the last of your Apple Account balance to make changes to your account” in this article --> Check your Apple Account balance - Apple Support . You may be able to get chat support.
Apple will keep the balance when using this method .
Alternatively give Apple a phone call. Find a list of telephone numbers at: Contact Apple Support - Apple Support . You will need to contact Support for the country to which your account is set, but the telephone numbers are not international, nor does Apple provide telephone support in all countries. For some countries look under “Other” listing at the end of the list.
If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account. Avoid doing that if at all possible. It will cause a LOT of complications with your current account content.
When asking about this because you are changing regions, take a look at this article:
Change your Apple Account country or region - Apple Support
I’ll add that at the end of that article Apple advises, “If you don’t want to enter a payment method, wait until you're physically in your new country or region, then create a new Apple Account.” As mentioned earlier, avoid that if possible.
guresha wrote:
The issue is that I can’t add a different payment method (my credit card), because the current store region doesn’t match my card’s billing address. That’s exactly why I’m trying to change the region.
If you cannot add a card to your account so you can make a purchase for the exact amount remaining, you will have to contact Apple and ask them to keep the current balance in your account. Use https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198 or the contact link in the section “If you can’t spend the last of your Apple Account balance to make changes to your account” in this article --> Check your Apple Account balance - Apple Support . You may be able to get chat support.
Apple will keep the balance when using this method .
Alternatively give Apple a phone call. Find a list of telephone numbers at: Contact Apple Support - Apple Support . You will need to contact Support for the country to which your account is set, but the telephone numbers are not international, nor does Apple provide telephone support in all countries. For some countries look under “Other” listing at the end of the list.
If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account. Avoid doing that if at all possible. It will cause a LOT of complications with your current account content.
When asking about this because you are changing regions, take a look at this article:
Change your Apple Account country or region - Apple Support
I’ll add that at the end of that article Apple advises, “If you don’t want to enter a payment method, wait until you're physically in your new country or region, then create a new Apple Account.” As mentioned earlier, avoid that if possible.
Buy something more expensive than your balance and use a different payment method from the current region for the extra amount; if you can't, click here and ask the iTunes Store staff to zero it.
(262538)
For payment issues, I recommend contacting Apple Support for assistance.
Good luck! 👋🏼😉
Smiliñ 😎 Brian
Thank you for your reply.
The issue is that I can’t add a different payment method (my credit card), because the current store region doesn’t match my card’s billing address. That’s exactly why I’m trying to change the region.
Previously I was using gift cards, but now I want to switch to using my credit card.
Unable to Change Apple ID Region Because of Non-Zero Balance
