Tahoe's Contact App is broken. macOS 26.2 exampe. Changing data values with out user input and ignoring correction attempts.

Contacts app is broken. macOS 26.2. Devices include iPhone 16 pro (1) iPhone 16 (2), iphone 15 pro max (1), watch S10 (1), iPad Pro 12.9 Gen3 (1), iPad Pro 13 M4 (1), iPad Pro 11 M4 (1), MBP M1 (1) , Mac Mini M1 (1), Air M2 (1), Air M3 (1) - so 12 devices? Mini (used as a server), and the Air M2 are the next devices due for upgrade - both will stay in use and adding +1 device to inventory.


Disturbing issue today is that the app is ignoring previous and new data input and appearing to decide what I mean when I type or attempt to corrrect its interpretation of truth. To not share PII, this is going to look and read pretty choppy, but here goes.


1) an easy example -

In this example, I had a newly added contact while running Sequoia (v15) under the most up-to-date v15 available. Note, I can only see the data values by clicking the Edit button. This contact is a personal one for our neighborhood where Job Title is "1749 Neighbor," and Department and Company are left blank. In Tahoe (v26.2), Contacts does not recognize the previous values as they all greyed text. In addition it adds what ever it thinks is appropriate in Department (Neighbor - new) and Company (1749 Neighbors). Even if I re-type the correct values here, v26.2 Contacts goes back to its grey text values after I click the Done button. When in view mode (i.e., not using the Edit mode), it displays the unentered values, i.e., the Contacts app's chosen values.


2) a somewhat more complex example to explain -

Note that the app is changing the name of contacts in a similar manner. But likely more problematic in the long term. To get the sort right for this type of personal contact, I have been using a name construction of

  • First = First Name
  • Middle = Last Name
  • Last = House Number

In 26.2 (under Edit mode), First holds the correct value and is presented in Black text. Middle holds a correct value but it is Grey. Last holds a new value that consists of the old entered Last name field plus a ", <old Middle name>. I can Edit it, but it comes back with the Contacts app data decisions ignoring the corrected data.


Maybe...It looks like it is trying to interpolate an answer from Mail I'm guessing? But it doesn't match that data either.


I waited to go to Tahoe (v26) until 26.2 due to all noise and my key software risks. We have a significant investment in our contacts and have avoided using 3rd party solutions to keep it as simple as possible to take advantage of other Apple ecosystem elements (cloud). While there are many issues with Tahoe 26.2 (How slow and unresponsive is the whole user interface?), this one is a clear data issue where 26.2 Contacts is changing the data base of truth.


Help.

MacBook Air, macOS 26.2

Posted on Jan 25, 2026 11:29 AM

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Posted on Jan 25, 2026 11:58 AM

One piece of information that may be critical to those trying to help is what service your contact data is stored on. Are your contacts only hosted on iCloud or do you have more than one account configured in Contacts?


If they are stored on iCloud, what do you see when viewing the contact in iCloud on the web?


You have quite a collection of devices but if I were trying to troubleshoot this for my devices, I would disable the account in Contacts app on all devices, verify and clean up my contacts through iCloud in the browser, and then re-enable the iCloud account in Contacts app on one device at a time, watching what the behavior was as I did so.

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Jan 25, 2026 11:58 AM in response to jmx

One piece of information that may be critical to those trying to help is what service your contact data is stored on. Are your contacts only hosted on iCloud or do you have more than one account configured in Contacts?


If they are stored on iCloud, what do you see when viewing the contact in iCloud on the web?


You have quite a collection of devices but if I were trying to troubleshoot this for my devices, I would disable the account in Contacts app on all devices, verify and clean up my contacts through iCloud in the browser, and then re-enable the iCloud account in Contacts app on one device at a time, watching what the behavior was as I did so.

Jan 26, 2026 6:46 AM in response to FishingAddict

Good ideas.  Our contacts set-up (in use for years and many versions i-iPad-mac OS versions since @me.com was introduced) is as follows - all devices use calendar access (via Settings>Accounts) to a) the user's apple account and b) an admin account.  New contacts are added to the admin account for distribution to all devices via iCloud.com.


On a macOS device, I validated that both accounts contain the same errors (or Contacts' version of what it thinks is the correct data).


On your clean-up idea through the browser, as I have two copies of each contact (one in the admin account which is the master) and another one that is in a user account, I tested whether or not iCloud contacts allows me to correct the data.  It appears that it does with some misses.  Taking one of them, it looks like the icloud version accepted the data corrections for both the view and edit modes.  For the macOS  sync version, while the view mode displays the corrected data, the edit version is only partially correct for the non-name fields data (which are still grey as perhaps the suggested values).  The name field still shows the suggested bad data that was corrected in the icloud version.


Given the number of contacts we have, I don't think I'm ready to start a cleanup project just yet.  ( I have all the data backed up.


Is there any chance that Apple reviews the community logs?  I ask because I tried their feedback process.  The amount of text is so limited that the points made here are not able to be entered for Apple's review.  I've asked if there is another route available to provide more complete feedback.

Jan 27, 2026 4:56 AM in response to FishingAddict

Wow, that took some digging to find that post. The post's "third" Apple (ID) account is the path taken to eliminate the maintenance or need to accept additional contacts for the admin account's.


And, hey, your idea to check icloud directly helped make it not a red alert problem.


The history of this solution actually has its roots in how to share calendars after the demise of Apple's Server OS product was scuttled (please resurrect Apple) which was run on a mac mini. The mini is today where the main host for the admin account is sited. While the admin account is available on most of the devices, only on macOS can you truly log in to both the individual and admin account directly via fast user switching. I wish this was true for iOS, but Apple would need change iOS name to OS, the iphone name to phone, and ipad name to pad (weak attempt at Apple humor).


I have sent the feedback. When I have time, I will call in and go through their escalation route to provide the feedback to one of the senior techs.

Feb 3, 2026 5:27 PM in response to John Strathern

John, per Zurarczurx response, suggest you post a screen shot of what you are seeing to clarify the experience you are having. The community may not get to it as quickly as you would like but we do try to support each other as our schedules allow. I was notified of your note at 20:06 my time which is my clean up the day hour, so that's why I saw it so quickly - it's 20:14 just now.


Your Genius Bar for online support is a great idea. As a stock holder, I would support that - it would be well beyond what Microsoft and Google offer from my experience. Support AI is not there yet, but doing it with humans would build a training baseline for AI to learn from.


I think I should have waited to upgrade, too, to your point.


Zurarczurx, correct that this is not the issue I posted this thread about, though John found this thread from the search, so... On the issue I am concerned about (data of record), my plan is to get escalated to a senior support advisor via phone calls when I have time a window to start that. That's how I've had success with Apple. Might take a few weeks... FishingAddict's thoughts helped push me in the right direction, i.e., testing out the Contacts app in combination with using into iCloud's Contacts app to establish what iCloud's data of record is for a baseline.

Jan 26, 2026 5:50 PM in response to jmx

The Feedback process is the correct way to reach Apple.


I was not quite understanding how you were using two accounts but then I found an old discussion that I believe describes what you are doing (How to share contacts in family sharing w… - Apple Community).


I don't have any suggestions about what's going on with your setup in iCloud contacts because I've just never worked with a setup like that. Hopefully someone else will provide so additional help.


Feb 3, 2026 2:37 PM in response to FishingAddict

I have Tahoe 26.2. I use Mac Contacts. When I try to input an address t will only give me space, a block, for the street address. Therefore I can write the name of the street, only the address. Also, when you try to use the feedback, you can't. Once again, I do not find the community helpful. To get an answer takes an enormous amount of time. Pathetic. Any new people I add, I can't locate them on a map. Sad that a company like Apple can't have one of the "Genious Bar" people review of of the issues. I am confident I won't get some kind of an easy answer to this problem. Makes you not want to update.


Feb 3, 2026 5:04 PM in response to John Strathern

I am using iCloud for my contact server. When I edit a contact on my Mac, I see the following layout that includes all of the fields that would be expected for an address in the United States:



Is that what you see? If so, click on "Street" and you should be able to type in the address and street, then hit the tab key to skip to the other fields like City, then tab to State, etc...


If that's not the behavior you are seeing then it may be due to what provider you use for your contacts account (e.g. Google, Microsoft). If you do not see all of the address fields that you need, you can click the "+" at the top of the editing interface and it will allow adding any field needed.


Once you have a complete address entered in all appropriate fields, then exit the editing mode by clicking "Done" at the top. Then, clicking the word "home" or "work" above an address will then open Maps to that location.

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Tahoe's Contact App is broken. macOS 26.2 exampe. Changing data values with out user input and ignoring correction attempts.

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