joepiccaso wrote:
I didn’t explain it well, sorry. I had two accounts. Basically, one account that I changed the ID, email address, on to clear up a password issue. The old email was what I originally registered the device.
So the old iPad is registered under a different Apple Account than the one you currently use. You will need to
- Remember the Apple Account password,
- Reset the Apple Account password, or
- Provide Apple with the documentation required for them to remove Activation Lock
if you want to unlock the device.
I understand very little about Apple, but I did understand it was asking for the password of the previous account, which I don’t have. I did try to use that Activation form but it wants EIME, the cell numbers, but it’s WiFi only and there are none, so I couldn’t do that.
If the form allows you to leave those fields blank, and fill in the info you do have, you could try that. Otherwise, if you have the necessary proof-of-purchase documentation, you could try contacting Apple Support. Maybe they could help to get your request to the group inside of Apple who considers Activation Lock support requests.
From what you are saying and a lot of others I’ve read, the device is toast and going to the recycling plant.
That is the downside of security measures. If you put a deadbolt lock on the door to your house, and then lose the keys to your house while you are out, it's going to be hard to get back in. Maybe not impossible – but if you call up a locksmith to pick your lock, or a carpenter to cut open your door, they may want to see something that reassures them that you are the owner of the house, and not a clever thief.