Cannot receive 2FA for iCloud with broken device

Hi there, hoping someone can help. How can I receive my two step authentication if my device is totally broken?


Im trying to set up a new phone by logging into my iCloud account so I can back up - I have Pw - so all is good - but- it gives no option to log in any other way can anyone help?

Posted on Jan 28, 2026 5:33 AM

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Question marked as Top-ranking reply

Posted on Jan 28, 2026 5:43 AM

Based on: Get a verification code and sign in with two-factor authentication - Apple Support


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose a telephone number for where to receive a code.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.

It is a good idea to have more than one trusted number.


If you had set up a recovery contact, read Help a friend or family member as their account recovery contact - Apple Support


If you see. “Verification codes cannot be sent to this phone number at this time. Please try again later,”:

1) Wait a few hours and try again. Maybe it really does mean not at this particular time.

2) Use this link to check the status of Apple’s various services and servers —>

Apple - Support - System Status

3) Disable entirely any VPN you are using.

4) Try clicking on, “Cannot use this number?”



If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.



1 reply
Question marked as Top-ranking reply

Jan 28, 2026 5:43 AM in response to alan fromliverpool

Based on: Get a verification code and sign in with two-factor authentication - Apple Support


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose a telephone number for where to receive a code.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.

It is a good idea to have more than one trusted number.


If you had set up a recovery contact, read Help a friend or family member as their account recovery contact - Apple Support


If you see. “Verification codes cannot be sent to this phone number at this time. Please try again later,”:

1) Wait a few hours and try again. Maybe it really does mean not at this particular time.

2) Use this link to check the status of Apple’s various services and servers —>

Apple - Support - System Status

3) Disable entirely any VPN you are using.

4) Try clicking on, “Cannot use this number?”



If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.



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Cannot receive 2FA for iCloud with broken device

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