Unable To Update Or Restore iPhone 14 to 26.2 via Late 2024 MacBook Pro

Question

Unable To Update Or Restore iPhone 14 to 26.2 via Late 2024 MacBook Pro

I am attempting to update my iPhone 14 to iOS 26.2. In Finder I was able to download the update but cannot update the software nor restore my phone. My iPhone has also lost its name and is now showing as simply 'iPhone' on the Finder left sidebar. The phone shows "support.apple.com/iphone/restore" with a laptop icon below it, an 'upward arrow' below that and the connection cable. I went to "support.apple.com/iphone/restore", did the drill and still not able to update or restore. Phone battery fully charged & hooked up to Late 2024 MacBook Pro running 26.2, fully charged. Full wifi signal. What should I do next?

iPhone 14, iOS 26

Posted on Jan 28, 2026 9:43 AM

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Answer 1

KiltedTim

Level 10

226,206 points

Jan 28, 2026 9:56 AM in response to deadflowers57

The phone is in recovery mode.

What happens when you attempt to restore iOS? If you get an error message, exactly what does it say?

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Answer 2

KiltedTim

Level 10

226,206 points

Jan 28, 2026 12:29 PM in response to deadflowers57

You might find these pages useful: iOS update and restore errors - Apple Support

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

If you see Error 3194, Error 1109, or other network connectivity errors when restoring your iPhone or iPad - Apple Support

If you have a VPN installed on your Mac, remove it entirely. Same goes for 3rd party antivirus software.

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Answer 3

Jan 28, 2026 11:53 AM in response to deadflowers57

Try to Force Restart the iPhone, then see what happens --> Force restart iPhone - Apple Support

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Answer 4

Jan 28, 2026 9:49 AM in response to deadflowers57

Your iPhone needs to be restored. See this link for help --> If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support

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Answer 5

Jan 28, 2026 11:40 AM in response to KiltedTim

I get the following error message: "The iPhone “iPhone” could not be restored. An unknown error occurred (9)." The screen shows the apple icon and a progress bar below it with no progress showing. It stays this way. Once I click 'OK' to close the error message box the phone, as an ejectable disc, stays in the sidebar as 'iPhone' (default generic name, not the actual name of the phone. The phone again shows the "support.apple.com/iphone/restore", laptop icon, up arrow & iPhone connecting cable.

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Answer 6

Jan 28, 2026 12:19 PM in response to KiltedTim

I now get the following error message: The iPhone “iPhone” could not be restored. An unknown error occurred (3004).

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