External drive not recognized on MacBook Pro (2019) Sonoma

Hello,

I have a MacBook Pro 2019 intel running Sonoma. Just recently the external drive is no longer being recognized. I've tried disk utility. It does show up there but when I hit disk repair it says it can't be repaired. I've tried Disk Drill but it doesn't come up ( doesn't show that it's attached.) I've tried different drives and they all show. attached are screenshots of Disk Drill and Disk Utility. I really need the drive as it has my back up for the past year. Any suggestions? Thank you in advance.

Posted on Jan 29, 2026 9:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2026 6:44 PM

Jennifer Davis-Lewis wrote:

<report.log>

That WD Hard Drive is bad. About 21K bad sectors have already been reallocated and there are currently 414 more bad sectors still being used which have not been swapped out yet. More bad sectors are likely to be found as attempts are made to access this Hard Drive. The very quick transfer rate test which isn't very accurate shows it was unable to write anything to that HD (0 Bytes Written and 0 Bytes/hour.....I've never seen that with any other DriveDx report posted on this forum). And there were two read errors during that quick test.


You will probably not be able to do anything with this Hard Drive with that many bad sectors.


It is time to purchase a new external drive for your TM backups.


You should also get a second external drive for any data you want to store on an external drive because it is a bad idea to use a backup drive for anything other than backups. Plus if the data you want stored on external media is important, then you need to back up that data as well to another location since backing it up to the same physical drive is not a backup as you are now discovering with this failed WD Hard Drive.


Thank you. It is a Time Machine drive as well as holding some files.

I hope those other files are backed up somewhere besides on this bad Hard Drive. If those other files on this WD Hard Drive are important, but you have no other copies/backups on other media, then you are going to have a struggle to attempt to recover them which will require paying a professional data recovery service.


Unfortunately this Hard Drive has too many errors on it & its failure is too far along for you to be able to recover any data from it yourself. Any attempts to do so will just make the Hard Drive failure worse where even a professional data recovery service may be unable to recover any data. Both macOS and most consumer data recovery software are unable to deal with all the I/O errors produced by a failing Hard Drive.


Similar questions

8 replies
Question marked as Top-ranking reply

Jan 30, 2026 6:44 PM in response to Jennifer Davis-Lewis

Jennifer Davis-Lewis wrote:

<report.log>

That WD Hard Drive is bad. About 21K bad sectors have already been reallocated and there are currently 414 more bad sectors still being used which have not been swapped out yet. More bad sectors are likely to be found as attempts are made to access this Hard Drive. The very quick transfer rate test which isn't very accurate shows it was unable to write anything to that HD (0 Bytes Written and 0 Bytes/hour.....I've never seen that with any other DriveDx report posted on this forum). And there were two read errors during that quick test.


You will probably not be able to do anything with this Hard Drive with that many bad sectors.


It is time to purchase a new external drive for your TM backups.


You should also get a second external drive for any data you want to store on an external drive because it is a bad idea to use a backup drive for anything other than backups. Plus if the data you want stored on external media is important, then you need to back up that data as well to another location since backing it up to the same physical drive is not a backup as you are now discovering with this failed WD Hard Drive.


Thank you. It is a Time Machine drive as well as holding some files.

I hope those other files are backed up somewhere besides on this bad Hard Drive. If those other files on this WD Hard Drive are important, but you have no other copies/backups on other media, then you are going to have a struggle to attempt to recover them which will require paying a professional data recovery service.


Unfortunately this Hard Drive has too many errors on it & its failure is too far along for you to be able to recover any data from it yourself. Any attempts to do so will just make the Hard Drive failure worse where even a professional data recovery service may be unable to recover any data. Both macOS and most consumer data recovery software are unable to deal with all the I/O errors produced by a failing Hard Drive.


Jan 29, 2026 12:23 PM in response to Jennifer Davis-Lewis

What file system is on the external drive?


Is this a regular data drive, or is it a Time Machine backup drive?


Run the third party app DriveDx (free trial period) to check the health of the external drive. Post the complete DriveDx text report here using the "Additional Texta' icon which looks like a piece of paper on the forum editing toolbar. You will need to install a special USB driver in order to attempt to access the health information from a USB drive.


Jan 30, 2026 7:59 AM in response to Jennifer Davis-Lewis

"The calling process or user lacks the proper privileges to perform" Means that macOS doesn't let you do because the user you are using isn't a admin and doesn't have permisson to modtify its contents. if you are an admin, Restart the Mac. Intel: Hold the power button "Touch ID Reader". If this happens again go to macOS Recovery and First Aid the drive from there. Intel: Restart Mac, Hold Command + R. Apple Silicon: Hold power button on boot. and then type ur password, Select "Disk Utility" And plug the drive in. Press First Aid, and share the results

Feb 1, 2026 11:18 AM in response to HWTech

Thanks, I do have five other externals as well as cloud coverage but there are a few files on this drive that I didn’t back up. Ugh. Have new drives being delivered in the next few days and probably will send out the drive to see if any of it can be saved. Thank you for your help. I thought it might be an issue with incompatibility with Sonoma. Thank you for your help.

Feb 1, 2026 12:03 PM in response to Jennifer Davis-Lewis

Jennifer Davis-Lewis wrote:

Thanks, I do have five other externals as well as cloud coverage but there are a few files on this drive that I didn’t back up. Ugh. Have new drives being delivered in the next few days and probably will send out the drive to see if any of it can be saved. Thank you for your help. I thought it might be an issue with incompatibility with Sonoma. Thank you for your help.

You're welcome.


Good luck with the data recovery.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External drive not recognized on MacBook Pro (2019) Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.