Exchanging iPhone 17 Pro for iPhone 17 Pro Max

Hi everyone,

I just bought the iphone 17 pro online but want to change it for the iphone 17 pro max.

Do i have to return it, wait for refund and in the meantime buy the other model? or can I go to the store, return the iPhone, pay an extra $100 and get the pro max version?

Thanks in advance,

Posted on Jan 29, 2026 12:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2026 12:15 PM

If you purchased from Apple and are within the 14 return privilege period just take it to the store with your receipt, box and exchange for model, color and storage size they have in stock.


If you purchased from a merchant other than Apple, contact the manager at place of purchase and inquire about returning the device and your options.

3 replies
Question marked as Top-ranking reply

Jan 29, 2026 12:15 PM in response to maca177

If you purchased from Apple and are within the 14 return privilege period just take it to the store with your receipt, box and exchange for model, color and storage size they have in stock.


If you purchased from a merchant other than Apple, contact the manager at place of purchase and inquire about returning the device and your options.

Jan 29, 2026 12:18 PM in response to maca177

That would be something to ask Apple about.


I don't believe that Apple accepts trade-ins for current modes, so you would need to take advantage of the 14-day return window (assuming that you bought the 17 Pro directly from Apple). I'm not sure that Apple would let you go to the store and get everything (return, refund, purchase of new phone) done at the same time. That would be up to them.

Exchanging iPhone 17 Pro for iPhone 17 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.