Will resetting iPhone 11 fix major Face ID issues?

My Face ID is not working and has happened if I reset my iPhone 11 will everything return to normal?


[Re-Titled by Moderator]

Original Title: Major Face ID issues

iPhone 11, iOS 26

Posted on Jan 30, 2026 10:55 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2026 11:04 AM

You should try

  1. Force restart it Force restart iPhone - Apple Support
  2. if that doesn't help, backup, erase, restore

Resources…

Back Up: How to back up your iPhone, iPad, and iPod touch - Apple Support

Erase & Restore: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If no luck, the camera may well be broken.

5 replies

Jan 30, 2026 11:03 AM in response to sande293

There is no way for anyone to give you an accurate answer. If you have a software issue, it's possible a complete reset of your phone will work. If you have a hardware issue, it won't. You can give it a try and if it works, great. If it doesn't, you'll need to schedule an appointment at your Apple Store Genius Bar for service options --> Genius Bar Reservation and Apple Support Options - Apple


Will resetting iPhone 11 fix major Face ID issues?

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