Issue setting up work email on new iPhone

I got a new work phone and it is not finding my work email for set up of the iPhone 17. Help

iPhone 17 Pro

Posted on Jan 30, 2026 3:00 PM

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2 replies

Jan 30, 2026 8:50 PM in response to Knelsen

"Issue setting up work email on new iPhone: I got a new work phone and it is not finding my work email for set up of the iPhone 17. Help"

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New Work Phone Note Finding Work eMail:

Are you setting up eMail in the Mail app here? Or are you not able to proceed with the Apple iPhone Setup process because you cannot access your Apple Account (designated as your work's eMail account)? If setting up eMail then you likely need to use the correct configuration for incoming an outgoing services. If trying to set up with your Apple Account, then you need to access the Apple Account with works permission. So, consult the correct personnel for that --perhaps a co-worker has the protocols to use, or you might have those configured in the Mail app on another device.

Issue setting up work email on new iPhone

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