Last night my volume stopped working on my iPad version 16.7.12 5a generation
My Zoom works with sound I have reset cleaned WiFi strong no Bluetooth sound on calls etc but no sound coming through for YouTube or for any articles I wish to listen to.
I cannot afford to take it for fixing as this was donated to me 2 years ago.
So HELP PLEASE 🙏
Ordinarily, you would be advised to update your iPad to the most recent version of iPadOS supported by your iPad. However, at the time of writing, iPadOS 16.7.13 has been temporarily withdrawn by Apple due to a technical issue with the update.
As sound is working for at least one App, you can be reasonably confident that your iPad does not a have a hardware fault that would require repair. As such, your problem is most likely due to a software or settings issue.
If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:
Ordinarily, you would be advised to update your iPad to the most recent version of iPadOS supported by your iPad. However, at the time of writing, iPadOS 16.7.13 has been temporarily withdrawn by Apple due to a technical issue with the update.
As sound is working for at least one App, you can be reasonably confident that your iPad does not a have a hardware fault that would require repair. As such, your problem is most likely due to a software or settings issue.
If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:
iPad sound not working for YouTube; works for Zoom
