When trying to access Apple TV, I often asked my password, again and again. Happens sporadically. Can’t get an explanation as to why this happens. Billing is thru TMobile. Had an advisor who said to close done the app and put it back in. Sounded ridiculous. No other streaming service puts me thru this. Where do I turn?
[Re-Titled by Moderator]
Original Title: Access to Apple TV
iPad Pro, iPadOS 26
When trying to access Apple TV, I often asked my password, again and again.
Is this on your iPad, or on a different device?
Please note that passwords are case sensitive, so for keyboard devices, check that Caps Lock isn’t active accidentally.
Had an advisor who said to close done the app and put it back in. Sounded ridiculous. No other streaming service puts me thru this.
Was that an advisor from T-Mobile, or Apple, or somewhere else entirely?
Signing out and signing in again has been effective for some users to overcome sign-in troubles.
Deleting and reinstalling the app has been effective for some users to overcome sign-in troubles.
It is not supposed to happen at all, but when it happens, starting over from a clean slate can sometimes help.
Where do I turn?
If the suggestions from the users of this forum can’t help you overcome this, then consider contacting the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
When trying to access Apple TV, I often asked my password, again and again.
Is this on your iPad, or on a different device?
Please note that passwords are case sensitive, so for keyboard devices, check that Caps Lock isn’t active accidentally.
Had an advisor who said to close done the app and put it back in. Sounded ridiculous. No other streaming service puts me thru this.
Was that an advisor from T-Mobile, or Apple, or somewhere else entirely?
Signing out and signing in again has been effective for some users to overcome sign-in troubles.
Deleting and reinstalling the app has been effective for some users to overcome sign-in troubles.
It is not supposed to happen at all, but when it happens, starting over from a clean slate can sometimes help.
Where do I turn?
If the suggestions from the users of this forum can’t help you overcome this, then consider contacting the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Apple TV keeps repeatedly asking for password
