Recovery Key and Apple Account

No one but your father can help with a forgotten recovery key. Apple specifically warns that they can't recover it for anyone. You can contact Apple Support, but there is likely nothing they can do to help with an unknown recovery key.

If you're in the US, you can call Apple at: 800-MY-APPLE. Or you can use this link to contact Apple --> Contact - Official Apple Support

Contacting Apple will probably do no good. When you elect to use a Recovery Key you are also shutting Apple out of helping you recover access to your account. Recovery keys are more secure because nobody but the person who set it will know what it is, but it also means nobody can help you if you do not remember the key.

The information below is mostly based on Apple's support article: Set up a recovery key for your Apple Account - Apple Support Each section outlines different situations and some strategies that may involve recovery keys. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple Account - Apple Support

If you still have access to your Apple ID and password but have lost your recovery key:

You can “update” your recovery key from Settings or System Preferences on a trusted device. Refer to the steps in Set up a recovery key for your Apple Account - Apple Support about how to do this on different types of equipment (Apple equipment only).]

- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

This does not involve using a recovery key. Refer to this support article: https://support.apple.com102656

- If you have a forgotten password and you do not have access to a trusted device:

“you need to provide your recovery key and a verification code sent to your trusted phone number.”

[Older wording —> you can use your recovery key, a trusted phone number, and an Apple device to reset your password.”]

- ”If you use Advanced Data Protection [for iCloud] and set up both a recovery key and a recovery contact, you can use either your recovery key or recovery contact to regain access to your account”

- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) which is where Apple helps you regain access to your account. However, "When you set up a recovery key, you turn off Apple’s standard account recovery process." You can try to contact Apple (see: Contact Apple Support - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. “If you don't know your account password and have lost or otherwise don't have a trusted device, you need your recovery key to regain access to your Apple Account. If you can't provide your recovery key, you’ll be locked out of your account permanently.”

Shahfady wrote:

We are not in US, and he cannot seem to reach them out over phone call.

is there any possibility where he can reach out over email?

Reaching out to Apple is a waste of time. Without the recovery key, he has permanently lost access to the account.

Apple can't do anything about it. He was warned about that when he chose to create the recovery key in the first place.

Apple does not publish a way to email them. This is how most people in the world contact Apple --> support.apple.com/contact

Hello,

Hmm, I'm afraid that he may not be able to gain access to the account without the key. See this:

Set up a recovery key for your Apple Account - Apple Support

In terms of canceling the subscription, see if this helps:

Billing and Subscriptions

Good luck.

As for the subscription, you can contact Apple, but again it would surprise me if they would cancel the subscription on your say-so without you being able to prove you are the account owner. You could, after all, be somebody trying to play a mean trick on the true account owner.

Since you apparently cannot regain access to the account then your only option may be to cancel the card entirely.