MacBook Pro M5 experiences kernel panic on startup
Hi , i got an Macbook pro M5. I got it one week ago, it curelpanic on startup.
Hi , i got an Macbook pro M5. I got it one week ago, it curelpanic on startup.
If you got a defective unit (which is rare but possible), just return within 14 days of your purchase and get another one. After that you would need to get it to service and it may be fixed or replaced under warranty.
But before you decide that:
Did it work at first? Did you migrate all your content from a previous mac? If you did, there is a chance that the panic may involve some old extension that fails flat on the new mac. Start your mac in Safe Mode. Does it still panic?
If you got a defective unit (which is rare but possible), just return within 14 days of your purchase and get another one. After that you would need to get it to service and it may be fixed or replaced under warranty.
But before you decide that:
Did it work at first? Did you migrate all your content from a previous mac? If you did, there is a chance that the panic may involve some old extension that fails flat on the new mac. Start your mac in Safe Mode. Does it still panic?
Daniel_Svensson wrote:
Hi , i got an Macbook pro M5. I got it one week ago, it curelpanic on startup.
I would return it / exchange for one that works out of the box as expected...
you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status
Returns & Refunds - Shopping Help - Apple
Only items that have been purchased directly from Apple, either online or at an Apple Retail Store
Kernel Panics can be caused by Hardware, Software or External Devices.
see > If your Mac restarts and a message appears - Apple Support
If you can not solve the problem using the steps in that Support Article.
Contact Apple Support and/or return that unit as suggested.
MacBook Pro M5 experiences kernel panic on startup