Деньги списаны, покупка отсутствует в App Store/игре

Have you tried resolving this with the developer? Click on this link to learn how to contact an app developer about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support

If this cannot be resolved with the developer, ask for a refund. According to Legal - Apple Media Services - Apple you can ask for a refund for defective or unavailable material. To request a refund for apps or content that you bought from Apple, click here → Request a refund for apps or content that you bought from Apple - Apple Support

Связаться с Apple Россия

Обращение в службу поддержки Apple - Служба поддержки Apple (RU)

I am going to guess you are in Russia. Support is very limited at this time. When I searched for support there I came up with this number which is only staffed during business hours on workdays 8-800-555-67-34

My translation tool does not work with images so I have no idea what all those screenshots say. Has the payment actually completed? Are you sure it isn't just a slow system there, this being the weekend?

I don't know anything about the number other than when I searched for Apple Support Russia on the web I saw several mentions of it. My understanding is that Apple removed some of its resources and staff from Russia several years ago.