Audio crackling issue on new iPhone 17 Pro Max

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Level 1

4 points

Audio crackling issue on new iPhone 17 Pro Max

I bought an iPhone 17 Pro Max a month ago. After a month for the first time I have experienced a sound issue (a kind of "crackling") while listening to some music both through a bluetooth external speaker and then, when I have disconnected the bluetooth, also through the phone speaker. Then I have restarted the phone and everything went back to normal. A week later it happened again when a message arrived, the sound was again distorted. Then I have tried listening to a song on the phone speaker and it continued to crackle until I restarted the phon, now it's normal again. I suspect it is a software bug, has anybody else experienced a similar issue?

Posted on Feb 1, 2026 6:15 AM

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Answer 1

SravanKrA

Level 10

431,892 points

Feb 1, 2026 9:11 PM in response to eldoge18_48

Expressing or conveying auditory experiences effectively through these forums may be challenging. The underlying sound issue on your iPhone cannot be accurately diagnosed from a YouTube link. Factors such as your iPhone's specific sound settings, visual defects, and potential hardware problems cannot be assessed through this method. For more personalized and in-depth assistance, I recommend securing a Genius Bar Reservation and exploring the various support options provided by Apple.

Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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